Service Coordinator

Company Overview: Sansom Equipment is a leading provider of industrial machinery and equipment, specializing in high-quality products and exceptional customer service. We are committed to delivering innovative solutions to meet our clients' needs across various industries.

Position: Service Coordinator

Job Type: Full-time

Pay: Competitive salary based on experience

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and advancement
• Employee discounts on products and services

Responsibilities:

1. Service Scheduling: Coordinate service requests from clients and schedule appointments for technicians based on availability and urgency.
2. Client Communication: Serve as the primary point of contact for clients regarding service inquiries, updates, and resolutions. Maintain clear and effective communication to ensure customer satisfaction.
3. Dispatch Support: Assist in dispatching technicians to service locations, providing necessary information and resources for efficient job completion.
4. Parts Procurement: Coordinate with parts department to ensure availability of required parts for service appointments. Manage inventory levels and order supplies as needed.
5. Documentation: Maintain accurate records of service requests, appointments, and job details. Generate reports as necessary to track service performance and identify areas for improvement.
6. Quality Assurance: Conduct follow-up calls or surveys with clients to gather feedback on service quality and identify areas for improvement.
7. Team Collaboration: Collaborate with service technicians, sales representatives, and other departments to streamline processes and enhance overall service delivery.
8. Administrative Support: Assist in administrative tasks such as billing, invoicing, and data entry to support efficient operations.

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree preferred
• Previous experience in customer service, dispatching, or related field preferred
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Proficiency in Microsoft Office suite and scheduling software
• Ability to thrive in a fast-paced environment and adapt to changing priorities
• Attention to detail and problem-solving skills

Join our dynamic team at Sansom Equipment and play a crucial role in delivering exceptional service to our valued clients. Apply today to embark on a rewarding career journey with us!

To apply, please send your resume and cover letter to [insert email address] with the subject line "Service Coordinator Application - [Your Name]." We look forward to hearing from you!

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