Obtains all necessary demographic and insurance information required from patients, and otherwise ensures that all patients registered in the hospital are done so in an accurate and timely manner. Completes all necessary paperwork and obtains signatures necessary to complete the registration process. Calculates and collects uninsured patients’ deposits for diagnostic services; collects ER copays; collects deductibles from patients who are admitted; and collects patients’ portion as indicated by the Financial Counselor for scheduled services. Informs patients of hospital financial obligations on older accounts and collects upon these past accounts. Communicates in a customer-friendly, professional manner to assist our patients, visitors and other customers. Must be willing to work in any aspect of the registration process including pre-registration, Emergency Room, front lobby registrations on either the main and north campus, or insurance verification. May operate the telephone switchboard during breaks and after hours. Performs other work assigned during evening and slower periods of scheduled hours. Assists with quality assurance reviews and participates in performance improvement activities. Helps out all co-workers as needed.
WORK HOURS: Varies – since the registration department is staffed twenty-four hours a day, seven days a week, 365 days a year, and all employees are required to work some weekends and holidays, regardless of any established work schedules.
WORKERS SUPERVISED: None
SUPERVISED BY: Registration Supervisor
Education: High school graduate or equivalent.
Training and Experience: On the job training – preferred experience in a physician’s office or hospital setting. Medical terminology course preferred.