Front Desk Agent-Hampton Inn-Georgetown Ky.
Georgetown, KY
$14.00-$16.00/hour
Job Title: Front Desk Agent
Company: Hampton Inn by Hilton
Location: Georgetown, KY
Job Type: Part-time
Shift: 2p-11p
Location: Georgetown, KY
Job Type: Part-time
Shift: 2p-11p
Job Summary
We are looking for a welcoming and detail-oriented Front Desk Agent to join our team in Georgetown, KY. As the face of our hotel, you will welcome guests, handle check-ins and check-outs, and ensure every visitor experiences our signature "Hamptonality." If you are a reliable professional who thrives on delivering great customer service and enjoys working in a vibrant environment, we want to hear from you.
Key Responsibilities
- Guest Registration: Process guest arrivals and departures efficiently while verifying billing information.
- Customer Service: Answer phone calls, take reservations, and address guest inquiries or concerns promptly and professionally.
- Shift Operations: Manage front desk cash drawers, process payments, and ensure accurate shift-end balancing.
- Brand Standards: Maintain a clean, organized, and welcoming lobby area in compliance with Hilton standards.
- Team Collaboration: Communicate effectively with housekeeping and maintenance teams to ensure rooms are ready and guest needs are met.
Qualifications
- Schedule: Flexible availability required, including weekends and holidays based on operational needs.
- Experience: Previous customer service or hospitality experience is a plus, but we are willing to train the right candidate.
- System Skills: Experience with Hilton’s PeP (Property Engagement Platform) or prior property management systems is highly preferred.
- Skills: Excellent communication, a warm and friendly demeanor, and strong problem-solving abilities under pressure.
Benefits
- Competitive hourly wage.
- Paid training.
- Hilton Team Member Travel Program discounts worldwide.
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