Customer Service Administrator

ND Landscape Services Georgetown, MA $18.00 to $20.00 per hour
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ND Landscape Services has been providing Full-Service Landscaping for clients in the North Shore and Metro North area since 1980. We currently have a full-time position available for a Customer Service Administrator to represent the company as the first point of contact with our clients/potential clients. Come work with some fantastic people in a company that is growing and flourishing. If you are a hard-working individual who possesses excellent people and communication skills, then we want to hear from you.

Hours are 8:30am - 5:00pm Monday through Friday.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answer a multi-line phone system with ease
  • Facilitate communication by effectively navigating computer and phone systems, while following all company standards
  • Build and maintain customer relationships throughout all communications, while demonstrating a professional and positive image to our customers
  • Prioritize, research, and respond to requests for information, requirements, or issues
  • Demonstrate high quality performance through accuracy and attention to detail in a timely manner
  • Foster communication and exhibit exceptional customer service in all professional interactions for both internal and external customers
  • General office filing, mailing, maintaining printer/copier/fax machine
  • Take inventory and order office supplies when needed
  • Delivery of invoices and statements to customers
  • Weekly outgoing communication to customers regarding scheduling of services
  • Ad Hoc projects as requested by management
  • Assist with general marketing tasks and maintain contact database for existing and prospective clients     

QUALIFICATIONS: 

  • Excellent written and verbal communication skills and a friendly demeanor
  • Detail oriented and ability to multitask
  • Associate degree preferred but not required
  • Must be proficient in Word, Excel and Power Point
  • Comfortable working in a fast-paced environment

BENEFITS:

  • Competitive wages and merit advancements
  • Medical and Dental Insurance
  • Health Savings Account (HSA)
  • 401(k) with a company match
  • Paid holidays
  • Paid vacation, life insurance, and LTD
  • Supplied Uniforms
  • Holiday gifts, company gatherings, and a variety of perks throughout the year

WHO WE ARE LOOKING FOR:

Individuals who are:

  • Committed to professionalism and integrity
  • Passionate about continuous improvement
  • Dedicated to creating win-win relationships to achieve excellence
  • Interested in working for a company that is system driven and operates with a sense of urgency

If these values sound like you and you’re looking to join a fantastic team, then you have come to the right place! Don’t wait on these incredible opportunities. Apply today!

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