Assistant General Manger
The 5 Senses Culture:
At 5 Senses we are driven by igniting the 5 senses of our
guests and team members through genuine acts of hospitality. It is our mission
to touch the hearts of our guests and teams, to welcome all we see, to add
flavor to the experience, anticipate, listen and respond to needs and help our
team smell success. We are an experienced team doing hospitality a new way.
Getting the Job Done:
conjunction with the GM and by example lead the team to provide the guests and
each other with professional, efficient, courteous and genuine hospitality.
for the overall direction, coordination, leadership and communication to the operating
departments reporting to you.
the security, cleanliness, preventative maintenance and safety are completed to
the property specific best practices and Brand standards.
the effective communication to team members and guests of information needed to
enhance their experience.
with the GM to execute the annual planning process which includes the sales and
marketing plan, operating budget, capital expenditures and human capital plan.
and assist the GM in monthly forecasting and P&L management.
departments directly reporting to you are executing to their budgeted revenue
and expense plans.
compliance to all best practice operating policies and procedures in accordance
with property specific and Brand standards.
to step into any role in the operations departments as needed to ensure guest
and team satisfaction.
Brand Service Scores daily and take the appropriate action to ensure scores are
communicated to the team and maintained above the Brand average.
your team to manage all guest concerns appropriately and to the guestâ€™s
satisfaction; provide coaching to ensure that business objectives are taken
your direct reports and yourself accountable for providing informal and formal
feedback to all team members in alignment with the performance development
policy and procedure.
your team department leaders to identify and develop team members that have the
desire and skills to promote to the next level; support these efforts
conjunction with the GM execute a Manager on Duty program to ensure the highest
level of leadership exists at all times for guests and team members.
team attends all mandatory meetings and timely completes all required training.
Experience for Success:
years of Hotel management experience
school diploma, College degree preferred
record of progressive experience and development in the hospitality industry
written and verbal communication skills in English; a second language a plus
skills including P&L management, expense control and forecasting
of proven success as a leader delivering outstanding guest experiences and team
skills including comfort in use of Word, Excel and Power Point
The Good Stuff:
to grow your career and develop thru structured development programs
Medical, Dental and Vision benefits
Â· Bonus Opportunity
Pay Sponsored by RAIN
and Commuter Stipend
PTO and Paid Sick Days
nights at our hotels
fun and recognition
The Fine Print:
5 Senses Hospitality Management provides equal employment
opportunities (EEO) to all team members and applicants for employment without
regard to race, color, religion, sex, national origin, age, disability or
genetics. In addition to the federal law requirements 5 Senses Management
complies with applicable state and local laws governing nondiscrimination in
employment in all locations in which the company has facilities. This policy
applies to all terms and conditions of employment. 5 Senses Hospitality Management
expressively prohibits any form of workplace harassment based on race, color,
religion, gender, sexual orientation, gender identity or expression, national
origin, age, genetic information, disability or veteran status. Improper
interference with the ability of a 5 Senses team member to perform their job
duties may result in discipline up to and including termination.