Night Auditor / Guest Service Representative

GULF SHORES STAYBRIDGE SUITES Gulf Shores, AL $12.00 to $16.00 per hour
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Now Offering a Summer Bonus of $1000

The Night Auditor / Guest Service Representative (GSR) works at the front desk of the

hotel and provides service to hotel guests and clients. The GSR greets and checks in

arriving guests and checks out departing guests. The GSR provides excellent customer

service to all guests, makes reservations for guests arriving on the same day or future

dates, answers incoming phone calls, and responds to any guest inquiries or requests. The

agent will also perform any brand required tasks within the properties front desk system

to process the hotels nightly audit.

Duties and Responsibilities:

 Block incoming reservations based on guest requests and the availability of rooms

to meet those requests.

 Block arriving reservations of all groups if deemed necessary, pre-register the

rooms in the property computer system, place keys in envelopes and note the

room number on the envelopes.

 Register all incoming guests, making sure that all pertinent information is

obtained, registration card is completed, and the method of payment is

established.

 Accept and record credit card and photo ID information on guest accounts in the

hotel computer system.

 Maintain the cleanliness of the back office and front desk area.

 Anticipate guest needs, respond promptly, and acknowledge all guests in a timely

and courteous fashion.

 Always maintain positive guest relations.

 Address and resolve guest complaints in a timely manner to ensure guest

satisfaction.

 Document all guest requests and concerns and communicate information to the

responsible personnel for proper handling in a timely manner.

 Prepare a shift drop verifying the totals determined match the totals in the

property management system.

 Maintain the confidentiality and security of proprietary company information,

correspondence, reports, and files.

 Handle and document all Lost and Found items as directed by management’s

policies and procedures.

 Perform other duties as assigned by management.

Required Skills and Experience:

 Previous hospitality industry experience preferred but not required

 Highly energetic, go-getter, motivated individual

 Willing to take initiative and work with little direction.

 Excellent interpersonal and communication skills with strong customer/client

focus essential

 Strong problem-solving skills

 Ability to work in a fast-paced, high pressure environment

 Ability to shift and manage multiple priorities

 Results driven focus and ability to work through to completion in a timely manner

 Adaptable to change

 High level of flexibility regarding overtime during busy periods as directed by

management.

 Physical: Must be able to stand for periods of time; ability to lift to 25 lbs.; ability

to lift, push and pull moderate weight frequently

The above statements are intended to describe the general nature and level of work being

performed by people assigned to this job. They are not intended to be an exhaustive list

of all responsibilities, duties and skills required of the job.

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