Guest Service Agent at Residence Inn by Marriott

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Location:             Vancouver, Washington 

Brand:                 Residence by Marriott 

Schedule:            Part Time

Position Type:     Non-Management/Hourly

 

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World™ at Residence Inn by Marriott.

 

Job Summary

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

What you’ll do

•Provide Distinguished Hospitality that aligns with the pillars our mission statement. 

•Operate reservation, property management and credit card systems, following all safety and security procedures. 

•Maintain accurate cash sheet. Responsible for cash drawer balancing. 

•Operate phone system and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. 

•Know emergency procedures and how to respond. 

•Never say a guest’s room number or personal information out loud. 

•Be knowledgeable of hotel promotions.  

•Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants. 

•Complete daily reports, audits correspondences etc. as required by your shift. 

•Keep lobby and office area clean at all times

•Set wake-up calls as dictated by your shift. 

•Lock and secure area if leaving the front desk. 

•Create incident reports for guest injuries / issues when required. 

•Ensure all calls are answered timely and in a “scripted” manner. 

•Take and record reservations with accuracy. Confirm as requested. 

•Resolve guest complaints to exceed expectations. 

•Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. 

•Maintains high standards of personal appearance, hygiene and grooming, which include compliance with the dress code. 

•Performs any other duties as requested by supervisor.

Perks you deserve

We’ll support you in and out of the workplace by offering:

• Team-spirited coworkers

• Encouraging leadership

• Support to live a life of wellbeing and happiness

• Opportunities to serve and give back to the community

• Discounts on hotel rooms, gift shop items, food and beverage

• Recognition programs

What we’re looking for

• A warm, people-oriented demeanor

• A team-first attitude

• A gift for paying attention to the smallest details

 

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

 

Evergreen Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

 
 
 
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