Event Operations Manager

New Orleans, LA Full-time

The National WWII Museum is currently seeking an Event Operations Manager.  Reporting to the Director of Event Operations, this position is responsible for assisting to produce events as assigned after the events have been contracted and sold by the Museum’s sales team.  The Event Operations Manager also provides administrative support to the Vice President of Guest Experiences.

Responsibilities:

  • Coordinates rental activities in the Museum including communication among staff, vendors, and customer.
  • Serves as the primary contact for the client during the pre-planning and operation of the client’s program post-sale and ensures the expectations of the client are exceeded to promote client satisfaction and account retention.
  • Manages program changes, negotiating, and up-selling.
  • Ensures deposits for program have been received as contracted and billing is completed.
  • Manages program summaries, deposit invoices, service agreements, and related correspondence.
  • Cultivates ongoing relationships with professionals in the hospitality, travel, and convention industry in local, regional, and national markets.
  • Uses and becomes proficient on the Rentals Department IT systems including the Museum’s Outlook events calendar, Caterease, VIPER, Social Tables and Microsoft Office.
  • Provides staff support to the VP of Guest Experiences for the Sales / Hotel / Centerplate meetings; provides overall administrative support to the VP.

Qualifications:

  • Bachelor’s degree in a hospitality related field with a minimum of two years’ demonstrated success in sales and marketing, preferably in the hospitality, travel, or conference industry or equivalent number of years in a related field.
  • Experience with catering and special events coordination.
  • Excellent verbal and written communication skills; excellent interpersonal skills.
  • Familiarity with Caterease, Excel, and Social Tables preferred.
  • Willingness to work a flexible schedule that goes beyond a 40-hour week including weekends, holidays, and evenings at times.

In addition to offering competitive wages, the Museum’s benefits package includes:

  • Medical insurance – 2 plan options; Museum pays 75% of premium
  • Dental and vision insurance
  • Flexible spending account
  • 401(k) – Museum matches 50% of employee contribution up to 6%; employer contribution full vested after 3 years of employment
  • Life insurance and AD&D - $15,000 policy employer paid; additional life and AD&D available
  • Long term disability insurance
  • Paid vacation and sick leave, 10 paid holidays per year
  • Free parking
  • Tuition assistance and professional development
  • Employee assistance program

The National WWII Museum is an equal opportunity employer and seeks diversity in its workforce.  We are dedicated to a policy of non-discrimination in employment on any basis including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.

Interested candidates should apply online at www.nationalww2museum.org/employment or mail resumes to 945 Magazine St., New Orleans, LA 70130

Please visit our careers page to see more job opportunities.

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