Dispatch Assistant Manager

Medstar Ambulance Michigan Clinton Township, MICHIGAN

Job Summary:

Responsible for leadership of the Medstar Communications department, and representation of the department throughout the organization.

 Responsible for:

  • Providing active and effective leadership to Communications Center personnel, including:
    • Engaging personnel leadership, including personnel engagement and development
    • Creating a professional and rewarding workplace, including routine feedback, recognition, accountability, and team development
    • Oversight of hiring and training programs.
    • Monitoring of daily functions and the department, and ongoing performance feedback.
    • Personnel scheduling, timekeeping, and payroll submission
    • Development, implementation, and active monitoring of Communications Center policies and directives.
    • Working closely with operations leadership to determine resources needed to meet contractual and stakeholder service commitments.
    • Ensuring effective operation and utilization of communication equipment; cellular devices, radio, messaging, and recording systems
    • Interfacing with other EMS and public safety communications center or agency leadership
    • Active leadership of the Communications Center Quality Assurance program.
    • Monitoring and validating the accuracy of data entry from Communications Center personnel.
    • Development and implementation of personnel performance improvement plans when appropriate
    • Performing all duties of senior dispatcher and call taker as needed.
    • Adopting to a fast pace, frequently changing environment
    • Responsible for departmental compliance with CAAS and other accreditation standards
    • Performing related duties as assigned.

 Job Requirements:

  • Ability to work irregular hours, nights, weekends, and holidays, as needed, as well as extended shifts and on-call periods.
  • Work well under pressure in a fast-paced and time sensitive work environment.

 Education and Training Requirements:

·         High School diploma or GED, bachelor’s degree required within 2 years of employment

·         EMD certification required within two months of hire, EMD experience preferred.

·         Communications Center Management or similar certification preferred, required within year of employment

·         Communications Center Accreditation leadership preferred.

·         EMS or other Public Safety Communications Center experience preferred.

·         Must have proficiency in the English language.

·         Ability to pass department related pre-employment testing, as well as leadership aptitude assessments.

Working Conditions and Physical Demands:

While performing the duties of the job, this position requires the ability to sit; use hands, fingers, handle, feel; and talk, hear & see.  The position requires the ability to reach with hands and arms. Vision abilities required include ability to adjust focus.  Occasionally required to travel. Possible exposure to infectious disease and hazardous materials. The position requires verbal contact with others and constantly works face-to-face with and around others.  Must be able to adapt to changing environmental conditions.



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