Job Description Patient Accounts Specialist
The Patient Accounts Specialist is
responsible for negotiating payment and/or payment plans on past due accounts
while collecting the maximum amount of overdue funds from patients. The Patient
Account Specialist is also responsible for handling patient/vendor inquiries
related to insurance billing and outstanding balances.
The Patient Accounts Specialist reports
directly to the Patient Collections Manager and works collaboratively with
other Emergicon personnel in all departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
for answering high-volume incoming calls for claims-related and statement
inquiries from patients, insurance companies and law offices.
for making outbound calls on delinquent accounts in an effort to resolve
the account via patient payment.
credit card and ACH transactions.
all state and federal collections and HIPAA laws.
duties as assigned.
AND EXPERIENCE REQUIRED:
Diploma or equivalent (GED).
A minimum of
6 months related
work experience in a call center/medical collections environment.
Excellent oral and written communication skills to effectively
communicate with customers and all levels of management.
prioritize, problem solve, and multitask. Good interpersonal skills with the ability to
work cohesively within a team environment.
General computer skills with working knowledge of word processing,
spreadsheet, and email applications.
Emergicon requires pre-employment background and drug screenings.
EMERGICON LLC is an EEO employer - M/F/Vets/Disabled