NIGHT OPERATIONS SPECIALIST | CUSTOMER SERVICE AND DISPATCH
ARE YOU AT YOUR BEST WHEN THE REST OF THE WORLD IS ASLEEP?
All Fleet Inc. is looking for an independent, focused, and customer-driven Night Operations Specialist.
This is a professional operations position supporting commercial drivers, mobile repair technicians, and fleet customers across multiple markets.
We are not only looking for experienced dispatchers. We are looking for people with exceptional service instincts who can be trained to dispatch.
You could be a great candidate if you have succeeded in overnight hospitality, healthcare, security, restaurant management, customer service, transportation, or another environment where reliability matters.
WHAT GREAT PERFORMANCE LOOKS LIKE
• Every incoming breakdown is handled promptly
• Every technician receives complete job information
• Every customer knows what is happening
• Every delay receives follow-up
• Every completed job has proper documentation
• Every unresolved situation has clear ownership
• Every morning handoff is detailed and accurate
WHAT YOU WILL NEED
• Strong verbal and written communication
• Excellent attention to detail
• The ability to manage multiple active situations
• Comfort making decisions independently
• Consistent overnight availability
• Professionalism during stressful conversations
• A genuine desire to help customers
• The discipline to follow processes every time
THIS POSITION IS NOT FOR SOMEONE WHO
• Needs constant reminders
• Avoids difficult calls
• Disappears when work becomes stressful
• Leaves incomplete work for the next shift
• Assumes someone else will catch their mistakes
THIS POSITION IS FOR SOMEONE WHO
• Wants to be trusted
• Takes pride in being dependable
• Enjoys solving problems
• Communicates proactively
• Wants to build a career in operations
SCHEDULE: Third Shift | 12:00 AM to 8:30 AM
LOCATION: On-site in Winthrop Harbor, IL
HOW TO APPLY
Send your resume and answer:
“Tell us about a time you handled an important situation independently and made sure nothing was missed.”
We can teach you dispatch. We cannot teach someone to care.