Community Services is currently seeking a Temporary Full-Time Services Coordinator for our FolkStone-Northwest
Territories team. This temporary term-contract position is proposed to start on September 25, 2023 and end on September 27, 2024. This position requires BCGEU membership.
This program supports
adults with a variety of health or social challenges, such as living
independently, cognitive, behavioral, mental health, addictions, FASD, and
developmental disabilities. The Services Coordinator ensures the quality of
services provided to clients meets their specific needs, through the
development and coordination of effective assessments and service delivery
plans and the oversight of the Family Caregiver homes where clients
The Services Coordinator
ensures the quality of services provided to clients meets their specific needs,
through the development and coordination of effective assessments and service
delivery plans and the oversight of Family Caregiver* homes where clients
*For the purposes of
this job description, the term Family Caregivers is used interchangeably with
Respite Family Caregivers and Respite Family Home Caregivers.
Position Type: Temporary Full-Time
Location: Abbotsford, BC
Hours of Work: the usual hours of work in this position
are based on a Monday to Friday flextime scheduling arrangement, including
days and evenings, of 35 working hours per week.
Requirements: a Bachelor’s degree
in social work or a related human/social services discipline., and at least two
(2) or more years recent related experience working with vulnerable adults in
health and social service programming, who have a variety of health or social
challenges, such as living independently, cognitive, behavioural, mental
health, addictions, FASD, and developmental disabilities.
Who We Are:
PLEA is an accredited,
not-for-profit, charitable community services agency that has operated
throughout BC for more than 40 years. We deliver high quality, innovative
services to children, youth, adults, and families facing significant challenges
in their lives. PLEA is an ally in reconciliation. The organization is
committed to providing culturally safe programs and continuing to work towards
breaking down the barriers that cause harm to Indigenous people and
What You Will Do:
- Provide orientation and training
to new Family Caregivers, regarding the specific expectations of the
program, the circumstances of the clients, and the responsibilities of
each member of the client’s care team.
- Supervise and maintain regular
contact with Family Caregivers throughout the client’s placement.
Problem-solve with family caregivers and clients on issues related to
family functioning, using techniques such as active listening, conflict
resolution, and de-escalation methods to resolve the identified
challenges, needs and risks.
- Maintain regular in-home visits
and conduct regular risk assessments to ensure the compliance of Family
Caregivers with health and safety standards, contract obligations and the
agency’s policies and procedures. Develop strategies to address or
prevent issues in the homes and follow up with Family Caregivers to
ensure the strategies have been implemented.
- Ensure all caregiving and respite
files are in compliance and are current, accurate and complete through
regular reviews. Address any issues in record keeping (e.g.
providing additional training or requesting additional information) as
- Coordinate all aspects of the
client’s care (i.e. from intake to discharge). Ensure all relevant parties
have the information necessary to effectively deliver the services
outlined in the client’s service, safety and risk management plans.
- Conduct comprehensive assessments
of client needs, make referrals to other service providers, and lead the
development, implementation and review of the client’s service, safety and
risk management plans.
- Represent the program in the
integrated case management process and in meetings with referring
authorities, care team members and other professionals to report on the
client's progress, address case planning issues and concerns, evaluate the
effectiveness of the service delivery and make adjustments when necessary.
- Complete necessary client and
program report as per the timelines required by the program. Ensure that
all documentation pertaining to service delivery is current, accurate,
complete and in compliance with the program’s policies and procedures.
- Respond to client critical
incidents and emergencies. Recognize potential crises, analyze such
situations accurately and implement strategies (e.g. de-escalation) to
resolve them and prevent future occurrences. Comply with all internal and
external reporting responsibilities.
- Verify the accuracy of Family
Caregivers' pay information and input accurate pay and billing
information. Review Family Caregivers expenses and approve for
reimbursement, when applicable.
- Protect and uphold confidentiality.
- Perform other related duties as
What You Will Bring:
- Demonstrated teamwork, leadership
and supervisory skills.
- Excellent oral and written
communication skills, especially with regard to the completion of reports,
de-escalating high-intensity situations and resolving crises.
- Demonstrated ability to work
independently and take initiative, make sound decisions, execute action
plans in high pressure situations and be accountable for results.
- Excellent interpersonal skills
and the demonstrated ability to build trusting and effective relationships
with agency staff, professionals, families and clientele.
- Demonstrated organization and
time management skills.
- Proficient client and risk
- Demonstrated ability to
multi-task, and to work under the pressure of deadlines.
- Demonstrated presentation and
facilitation skills, with a demonstrated ability to effectively advocate
- Demonstrated ability to find
available resources to solve problems and achieve goals.
- Demonstrated ability to be
sensitive and understanding of individuals’ social realities including
issues of race, culture, religion, gender identity, sexual orientation,
poverty and lifestyle.
- Demonstrated knowledge and
understanding of the psychological, social, biological and economic
factors on individual development, capabilities, health and relationships
across the lifespan (e.g., adults and aging).
- Demonstrated knowledge of working
with adult clients with a variety of health and/or social challenges,
FASD, behavioural interventions, addiction, developmental disabilities,
autism and community inclusion as required.
- Demonstrated knowledge of
Indigenous cultures, as required by the position.
- Knowledge of Microsoft Office
suite, database systems and web-based conferencing tools.
PLEA Benefits and Perks:
- Education and Training Fund
- Physical Activity Fund
- Employee and Family Assistance
Program (EFAP): confidential and voluntary counselling support services
and wellness resources.
- Discounted Membership Fees for
Club 16 Trevor Linden and She's Fit.
- Employee Recognition Program
(i.e., long service awards).
- Agency-Sponsored Social Events
(i.e., summer barbecue, annual holiday party, and team days).
- Perkopolis Membership - exclusive
managed discount, reward, and benefits programs.
- Satisfactory Criminal Record
- Must possess a valid Occupational
First Aid Level 1 Certificate or be willing to obtain one prior to hire.
- Use of Personal Vehicle. This
position requires travel in the Lower Mainland, the Northwest
Territories, and the Fraser Valley.
- A valid B.C. Driver's License
(Class 5), and suitable driver's abstract.
- Documentation that applicant is
legally approved to work in Canada.
- Our funding contracts require
that successful applicants are fully vaccinated against COVID-19 prior to
their start date.
Please submit a resume
and cover letter referencing the competition number 2023174SC1. Closing date
for Internal Applications: Friday, September 22, 2023, at 4:30PM. If the
position is not filled internally, it will remain open until filled.
Note: PLEA conducts primary source verification of
applicant's credentials including education, training, work history, and