Financial Cliff Effect Coach

Worcester Community Action Council Inc Worcester, MA Starting from $21.00 per hour

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, Worcester Community Action Council (WCAC) creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways.  WCAC serves 45 towns in Central and South-Central Massachusetts with offices located in Worcester, Webster, and Southbridge. We are committed to a workplace culture with a shared passion for our vision that promotes teamwork, respect, and the opportunity to make a difference. 

What we offer:

WCAC provides on-the-job training and professional development opportunities. As well as an excellent benefit package with no waiting period to enroll in health, dental, vision, life/LTD, and 403(b) retirement plan. Generous paid holiday calendar, vacation, personal and sick time. In addition to fair and transparent pay practices, we offer an additional pay differential to bilingual employees. 

Position summary:

The Cliff Effect Coach will meet with Worcester Community Action Council (WCAC) clients and clients served through community partner organizations to provide guidance as they return to the workforce or face an increase in income combined with a decrease or loss of relied-upon public benefits. The Coach will utilize planning and financial empowerment tools to develop a budget and plan of action with clients, taking into consideration family needs. Through a client-centered lens, the Coach will consult with and coach clients using knowledge of the wide range of public benefits, ensure access to needed benefits, and make referrals to community resources.

The Cliff Effect Coach is a position within WCAC’s Resiliency Center, working to build and develop the programs offered together with the Resiliency Center Director, Financial Empowerment Director, and Community Navigators.

Research shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WCAC we are dedicated to building a diverse, equitable, and inclusive workplace so if you are excited about this position, but don’t meet all of the qualifications, we encourage you to apply anyways.

  • Bachelor's degree in Social Science/Social Work or other relevant experience.
  • 2-4 years experience in counseling, case management or coaching.
  • Knowledge of and comfort with discussing financial issues faced by limited and moderate-income households.
  • Ability to work respectfully and effectively with a diverse group of clients and in a multi-cultural environment.
  • Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Positive, friendly, and resourceful demeanor required.
  • Highly positive and enthusiastic style; capable of motivating others.
  • Strong customer service and client empowerment orientation.
  • Proficient in Microsoft Office Suite. Ability to learn Agency software and databases . High degree of computer literacy with excellent knowledge of spreadsheet and database software applications.
  • Embraces and promotes diversity, equity, and inclusion initiatives.
  • Experience with systems of public benefits desired. Knowledge of Central Massachusetts area community resources and web-based resources preferred.

Other Requirements:

  • Valid driver’s license and reliable transportation for travel between worksites and community partner organizations.
  • Must successfully complete CORI/SORI background checks.
  • COVID-19 Vaccination.

Send cover letter and resume specifying position via email to

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental ability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.  

By clicking the button, I agree to the GetHired Terms of Service and Privacy Policy member? Login to Apply
Powered by | Terms of Service | Privacy Policy