Front Desk Attendant

Key responsibilities

• Guest services: Welcome guests warmly, answer questions, and assist with requests or concerns.

• Check-in and check-out: Register arriving guests, verify reservations, issue room keys, and process departures.

• Reservations: Make, modify, and cancel reservations using the hotel’s reservation system.

• Payments: Process guest payments, deposits, refunds, and invoices according to hotel procedures.

• Telephone and communication: Answer calls, transfer calls, take messages, and provide accurate information about hotel services.

• Problem-solving: Address guest complaints professionally and refer more complex issues to a supervisor or manager.

• Coordination: Communicate with housekeeping and other departments regarding room availability, guest requests, and special accommodations.

• Safety and security: Follow hotel policies for guest privacy, cash handling, and emergency procedures.

• Hotel standards: Maintain a professional appearance and deliver service consistent with IHG brand standards.

• High school diploma or equivalent preferred.

• Strong verbal communication and customer service skills.

• Basic computer skills and ability to learn hotel booking software.

• Professional, friendly, and organized demeanor.

• Ability to multitask in a busy hotel environment.

• Flexibility to work evenings, weekends, holidays, and rotating shifts as required.

• Previous hotel or front desk experience may be preferred but is not always required