Housekeeping Supervisor in Training
Director of Housekeeping
The Housekeeping Supervisor in Training will learn alongside the Supervisor how to organize shifts, train team members, and inspect guest rooms & common areas for cleanliness. The Housekeeping Supervisor in Training will learn how to ensure daily housekeeping operations run smoothly and to meet and exceed guest satisfaction.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
1. Learn and apply to the housekeeping department all policies, procedures, and standards.
2. Lean the process of preparing work assignments from check in/out list.
3. Continuous cleaning inspections of guest rooms and common areas.
4. Oversee Houseman and Laundry Attendants to ensure continuous motion of laundry and trash collection.
5. Assist in scheduling shifts and arranging shift coverages in case of absences.
6. Maintain communication with Front Desk to verify completion of guest rooms.
7. Report any maintenance issues immediately to Facilities, including all furniture, fittings, and equipment.
8. Oversee lost and found, to include proper recording, storage, and communication with the front desk.
9. Ensures any guest’s cleaning requests are met.
10. Handles guest complaints concerning housekeeping service.
11. Monitor and maintain inventory of amenities and supplies in housekeeping closets.
12. Maintain a safe work environment- ensure all operational and safety procedures are properly followed.
13. Wear the proper uniform; ensures all housekeeping staff wear the proper uniform.
14. All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations.
15. Performs other duties as directed.
16. Weekly attendance to Aloha Culture Meeting.
1. Communication Proficiency.
2. Guest Focus.
3. Detail Oriented.
5. Organizational Skills.
This position manages the work performance and daily operation of the housekeeping department.
This position operates in a hotel setting. This role requires good physical resilience and ability to work at a high pace while standing throughout the day.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is highly active and requires standing, walking, bending, kneeling, stooping, and crouching. The position may require lifting of products weighing up to 50 pounds.
PHYSICAL ENVIRONMENTAL DEMANDS:
•Stand- Over 2/3rd of the time
•Walk- Over 2/3rd of the time
•Sit- Under 1/3rd of the time
•Use hands to fingers, handle or feel- Over 2/3rd of the time
•Reach with arms and hands- Over 2/3rd of the time
•Climb or balance- Up to 2/3rd of the time
•Stoop, kneel, crouch or crawl- Up to 2/3rd of the time
•Talk or hear- Over 2/3rd of the time
•Lift minimum of 5lbs.- 50 lbs.- Over 2/3rd of the time
•Adherence to all policy and procedures delineated in the ICONA Handbook
Position Type/Expected Hours of Work
This is a full-time position. This role requires forty plus hours to include nights, weekends, and holidays.
No travel is expected for this position.
Required Education and Experience
1. High school diploma, or equivalent.
2. Prior Housekeeping experience in a hotel.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.