Brick and Tribute Products Program Manager

New Orleans, LA Full-time

The National WWII Museum is seeking a Brick and Tribute Products Program Manager.  The Brick and Tribute Products Program Manager will be responsible for all aspects of the brick/paver program and tribute products offered by The National WWII Museum. In addition to providing customer service to current and potential purchasers by accepting and responding to calls and emails in a timely manner, processing brick and paver orders, certificates, photographs and other tribute products, this position will be responsible for managing an effective and efficient brick/paving order, engraving and inventory process while ensuring that all bricks/pavers are mapped properly and databases updated regularly. The Brick and Tribute Products Program Manager must also be aware of the Museum’s physical plant and its impact on the brick/paver program. The Manager will proactively work with internal and external stakeholders to ensure customers are aware of any changes impacting their orders, and informing them of a solution to the satisfaction of all parties. The Manager reports to the Director of Tribute Programs and Special Projects and will also work with the Membership & Guest Services Coordinator to provide volunteer and guest support at the Guest Services Desk.

Other Responsibilities:

  • Proactively suggest and create opportunities for tribute product sales and take the initiative to execute to completion.
  • Work collaboratively with Institutional Advancement with ordering and mapping brick/pavers purchased to support the Museum’s capital campaign.
  • Supervise the process of database updates for the website and Guest Services Desk look-ups.
  • Prepare and disseminate brick/pavers and tribute product information to the public, Museum staff and volunteers.
  • Manage collateral inventory and coordinate production of required materials to ensure appropriate stock is maintained.
  • Provide assistance with budget preparation for brick/paver program, tribute products and maintain approved budget items including tracking and coding of departmental revenue and expenses.

Qualifications:

  • Bachelor’s degree or equivalent experience in customer service, sales, database management in a non-profit environment.
  • Appropriate experience in customer service, sales and effective project management skills.
  • Keen attention to detail, exceptional organizational skills, initiative and the ability to problem solve under pressure.
  • Excellent interpersonal, presentation, oral and written communication skills. Ability to work as a member of a team is mandatory.
  • Extensive knowledge of word processing, spreadsheets and database applications. Previous experience with Raiser’s Edge preferred.
  • Ability to push, pull and lift up to 20 pounds repetitively. May require prolonged standing and or walking during which times objects are transported. May require occasional bending, squatting or reaching. May require occasional use of equipment.

The National WWII Museum offers a competitive wage and benefits package which includes the following:

  • Competitive wages
  • Medical insurance – 2 plan options; Museum pays 75% of premium
  • Dental and vision insurance
  • Flexible spending account
  • 401(k) – Museum matches 50% of employee contribution up to 6%; employer contribution fully vested after 3 years of employment
  • Life insurance and AD&D - $15,000 policy employer paid; additional life and AD&D available
  • Long term disability
  • Paid vacation and sick leave, 10 paid holidays per year
  • Free parking
  • Tuition assistance and professional development
  • Employee assistance program

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