Family Engagement Specialist
This position is responsible for providing on-site childcare to children ages 0-17 years while their family members are receiving services from the agency. The FES will engage children in constructive activities while ensuring safety and confidentiality for each child. This position requires occasional management of the front desk.
Essential Functions
Engage children of all ages waiting in the Activity Center in constructive group and/or individual activities
Greet all clients, donors, volunteers, vendors, and team members and connect them with appropriate staff
Provide exceptional customer service and help resolve client/team/staff concerns
Ensure donations are received, documented, and distributed to the appropriate staff/place
Provide information on available services and ensure availability of resource materials in waiting/activity areas
Adhere to all CACNT security and procedural policies
Communicate any client concerns or needs with other staff to ensure high-quality service
Ensure office and PPE supplies are available
Ensure that waiting spaces and activity center areas are clean, safe, and organized and adequately equipped with necessary supplies
Answer and transfer incoming calls, and distribute incoming/outgoing mail and faxes
Schedule transportation services for clients
Enter services in database as appropriate
Participate in scheduled team meetings
Must be willing to work at both Lewisville / Denton offices including off-site event locations
Maintain confidentiality
Other duties as assigned
Competencies
Child Care
Safety Procedures
Interpersonal Skills
Verbal Communication
Telephone Skills/Etiquette
Computer Proficiency
Organization
Customer Service
Time Management
Friendly Demeanor
Diplomacy
Stress Management
Supervisory Experience
None.
Work Environment
Work is generally performed in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, and printers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear and speak English. The employee is frequently required to sit; use hands to finger, handle and/or feel; and reach with hands and arms. This position occasionally requires frequent lifting up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
Position Type/Expected Hours of Work
Working hours are Monday through Thursday, 9:00 a.m. to 6 p.m and Friday, 8:00 a.m. to 5 p.m., but work hours may vary according to company needs.
Travel
Frequent travel up to 75% in the local area is required, with no overnight or out-of-the-area travel.
Education and Training
High School Diploma Or GED
Experience
A minimum of 1-year of experience in providing childcare
Customer service experience required
Specialized, Technical and Administrative Knowledge
Must be 18 years of age or older
Must pass local and national Criminal Background and DFPS background checks prior to employment
Available Monday – Thursday, 9:00 am – 6:00 pm and 8:00 am – 5:00 pm on Friday.
Reliable transportation and sometimes able to respond to requests on short notice.
CPR Certified – Certification will be made available upon hire
Bilingual in English / Spanish preferred
EEO Statement
The Company provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Other Duties
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
All bilingual employees acknowledge that their skills may be utilized to serve families or individuals who experience language barriers, regardless of their specific job position within the organization.
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