Passenger Communications Coordinator
Reporting to the Assistant Director of Travel & Conference Sales, the Travel & Conference Passenger Communications Coordinator supports the Travel and Conference team mainly through management of the department’s travel software, ViaTour. Support duties focus on the Museum’s wide array of signature educational programs, including battlefield tours for adult audiences, student travel programs and leadership academy, the annual International Conference on WWII, endowed lectures, and symposia.
A strong emphasis of this position is confidential management of both guest and program data, working closely with the sales team in the management of guest data, the operations team in the management of vendor data, the content team in the management of contracted expert data, and the marketing team in the management of guest communication and proofreading sales collateral. Travel & Conference Passenger Communications Coordinator will be responsible for all guest mailings, both electronic and hard copy, including but not limited to email messaging, booking confirmations, reading lists, and final documents.
Additional responsibilities include auditing guest information and providing sales staff with reports of delinquent payment balances and missing documentation that is required for travel, pulling reports requested by the operations team, assisting other Museum departments with reports, as needed, and arranging for regular data transfers to the other Museum systems. Travel & Conference Passenger Communications Coordinator will also backup the sales team in responding to phone calls during high volume call periods or staffing shortages, and participate in the Saturday phone coverage rotation. Strong communication and proofreading skills also required.
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