JOB TITLE: Data
EMPLOYMENT TYPE: Full-Time
REPORTS TO: Associate Director
of Resource Development & Impact Evaluation
The Arab-American Family Support
Center (AAFSC) is a non-profit, non-sectarian organization established in 1994
to provide culturally and linguistically competent, trauma-informed social
services. Across our eight locations, we empower immigrants and refugees with
the tools they need to successfully acclimate to the world around them and
become active participants in the community. While we support anyone who walks
through our doors, over nearly 25 years, we have developed expertise in serving
the Arab, Middle Eastern, Muslim, and South Asian (AMEMSA) immigrant and
AAFSC works across four priority
areas—Promote, Get Ready, Prevent, and Communicate—to achieve our ultimate goal
of strengthening families. AAFSC promotes mental and physical wellbeing, food
security, healthy relationships, and family reunification. We get our families
ready to succeed, work, and lead productive lives. We prevent domestic
violence, child abuse, and neglect by counseling families, offering case management
services to victims of violence, and cultivating healthy relationship skills in
young people. Finally, AAFSC communicates the needs of the marginalized,
amplifying their voices for increased impact.
The Data Manager provides support for
the Arab-American Family Support Center’s data management, quality assurance,
and reporting needs. The Data Manager’s primary responsibility is the
administration, oversight, and management of program databases and datasets.
This position supports all aspects of AAFSC’s data ecosystem, including
monitoring data collection processes, managing a high-quality internal CRM,
maintaining the processes by which data is synthesized and communicated
internally and externally, and supporting AAFSC staff who interact with the
data systems. This role is also responsible for maintaining robust quality
assurance protocols, ensuring that the data collected and used at AAFSC is of
the highest quality and integrity and meets agency needs.
In addition to overseeing day-to-day
database administration, quality assurance, and staff support, the Data Manager
will provide support to AAFSC’s reporting needs. This position will coordinate
with AAFSC’s Associate Director of Resource Development & Impact Evaluation
to ensure that data is synthesized, analyzed, and communicated to parties
inside and outside the agency to maximum effect. The Data Manager supports the
creation and distribution of internal reports used for program and impact
monitoring, as well as the production of external reports that communicate the
effectiveness of AAFSC’s programs to external funders and stakeholders. A
successful Data Manager will contribute significantly to AAFSC’s ability to
analyze and communicate our data with sophistication and in a manner that effectively
tells the story of AAFSC. Integral to this role will be a keenness to integrate
new and enhanced methods of collecting, analyzing, and visualizing data to this
effect, and will have competence navigating new technologies and platforms.
The person in this role will be
organized, have high attention to detail, maintain confidentiality, and act
with the utmost discretion to support AAFSC’s priority areas. A successful Data
Manager must be able to learn new systems quickly, solve problems creatively,
communicate effectively with individuals at all levels of data literacy, and
self-manage multiple priorities comfortably. A commitment to immigrant,
refugee, and low-income communities is essential for this role.
Database Management &
and oversee all internal data collection and migration operations across
AAFSC’s complementary suite of programs, providing support to the agency’s
manual and automated data processes and resolving issues as needed.
AAFSC’s internal Constituent Relationship Management (CRM) system to ensure all
program data is complete, accurate, clean, and up to date.
and manage a schedule of quality assurance activities across all agency
programs to identify data quality and data integrity issues.
· Design and build custom
reports in databases for quality assurance purposes.
· Proactively identify and
implement opportunities for data collection and data process improvements to
maximize data quality/integrity and manage evolving programmatic and reporting
· Document data quality
standards and quality assurance processes.
create and distribute a suite of comprehensive, clear, and effective internal
reports across all agency programs.
collaboration with Associate Director of Resource Development & Impact
Evaluation and agency leadership, design and create new reports to address gaps
in inter-agency data communication.
identify opportunities to enhance the sophistication of internal data
communication, including through the use of enhanced analysis, inferential
statistics, data visualizations, etc.
· Support the Resource
Development team in synthesizing, organizing, and communicating program data
for use in high-quality, compelling, and data-driven grant proposals and
· In collaboration with the
Associate Director of Resource Development & Impact Evaluation and the
Resource Development team, identify and respond to gaps in our external reporting
processes and implement new data collection methods as appropriate.
· Actively participate in and
influence discussions around how data can be used to tell the story of AAFSC
and communicate its impact.
· Collaborate with the Resource
Development team and program leadership to ensure that data is used to manage
program outputs and outcomes against funder requirements.
internal data collection and processes and activities such that they support a
robust internal and external reporting system.
identify opportunities to improve quality and efficiency of agency data systems
and collaborate with the Associate Director of Resource Development &
Impact Evaluation to design and implement improvements.
identify opportunities to leverage new technologies and systems across agency
priorities areas to enhance the methods by which AAFSC collects, manages, and
leverages agency data towards long-term sustainability.
identify opportunities to leverage new data processing and analytical
techniques to communicate data insights both internally and externally.
participate in and influence internal discussions around internal data
consumption, strategic data communication, and continuous quality improvement.
Staff Support and Training:
ongoing training and support to staff on data collection and quality assurance
· Oversee account management activities
and provide technical support to end-users of all program databases and
· Liaise with database software
vendor staff to report and resolve system issues and bugs.
· Coordinate with the Training
& Technical Assistance Manager to ensure all staff are trained effectively
in the basics of data collection and entry.
· Provide enhanced support and
training to database end-users to ensure process continuity and fidelity.
· Develop, implement and
enforce data management and security policies using industry best-practices.
· Support the development of a
“Data Culture” within the organization, where the importance and value of data
and the processes by which it is collected and used are appreciated by all and
prioritized in everyday work.
· Every AAFSC
team member serves as an ambassador of the organization and champion of AAFSC’s
mission, vision and values. This includes the following:
Cultivate relationships on behalf of and in
support of the organization in partnership with Senior Leadership and the
Development & Communications team. This includes being sensitive to and
aware of others, providing every client, partner and participant with
high-quality service, professional communication, and follow through, and
always keeping Senior Leadership and the Development & Communications team
aware of any opportunities, challenges, or updates.
All team members are expected to support the Development
and Communications team with any requests in a timely manner, including, but
not limited to: grant applications, reports, attendance at meetings, hearings,
or other events, and sharing of AAFSC social media, flyers, and other
Always act with integrity, positivity,
dedication, and professionalism within the office and externally. This
includes, but is not limited to, email communication, verbal communication,
communication with colleagues and peers, communication with clients, or
communication with external partners or agencies.
duties and responsibilities
Participate in AAFSC meetings and internal and
Perform other duties as assigned.
AND POSITION REQUIREMENTS
Bachelor’s degree in the computer science, data science, statistics,
computer engineering, or a related field required; Master’s degree preferred.
At least 2-3 years of experience in Data Management, preferably in a
Track record of improving data systems through the use of effective and
efficient quality assurance practices.
Experience designing reports, synthesizing and analyzing data, and
producing data visuals.
Knowledge of and experience managing data security and confidentiality
standards is a plus.
Strong computer skills and proficiency with technology including
Microsoft Office products, CRMs, and datasets.
Passion for learning, problem-solving, and continuous improvement.
Excellent written and verbal communication skills, including with
team-members who have varying levels of data literacy.
Excellent organizational, time-management, follow-up, and administrative
skills with a strong attention to detail.
Self-starter with the ability to work independently, and as part of a
team, in a fast-paced deadline-driven environment.
Must be able to maintain client confidentiality.
Passion for AAFSC’s mission and vision.
· Job contingent on pre-employment
background check and fingerprint clearance.
· U.S. Work Authorization is required.
BENEFITS & PERKS - FULL-TIME POSITIONS
- Generous PTO package including: 12 paid holidays, 12 safe & sick days, and 5 floating holidays annually. Additional accrued vacation time based on tenure.
- 100% employer paid medical insurance for employee only coverage
- Vision and Dental coverage
- Free, confidential mental health counselor for employee use
- Professional development opportunities
- Pre-tax commuter benefits account
- Aflac voluntary coverage
- 403b with employer match following waiting period
- Advancement and growth prospects including supervision for licensure hours and certifications in evidence-based models
We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply.
Arab American Family Support Center is an EEO employer - M/F/Vets/Disabled