Technical Support Specialist



JOB TITLE: Technical Support Specialist 

DEPARTMENT: Service Support

REPORTS TO: Technical Support Supervisor


 LOCATION: 734 Forest St. Marlborough, MA 01752


Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.

The role of Support Specialist is responsible for handling customer calls when in-house within the prescribed resolution time or escalating it when all ideas are exhausted, act as a subject matter expert, perform calibrations. When traveling, s(he) will provide world-class assistance to our customers assisting with installation, calibration and troubleshooting ATE power measurement systems. The engineer will also learn PowerPro and Captivate software packages to the level of being able to train customers. Activities are to be accomplished per management directives and in compliance with Chroma USA policies and procedures.


Provide customer support on AC Sources. DC Sources, AC /DC Loads, Electrical Safety Test Equipment (EST) and Battery Test Systems

Handle customer requests for assistance via phone calls or emails to fully understand the issues

• Handle Web Chat Communications

Perform troubleshooting and replication of customer setup to ascertain problem

Read schematics, apply electronic theory to customer issues involving duplicating customer setups to assess and resolve issues

Become proficient with PowerPro, Battery Pro, Battery Simulator and Captivate software

Ability to travel domestically

Continuous review of process for improvements

Effective time management


 • Minimum two years of formal technical school in electricity/electronics, AND/OR

Five years or more experience in use of AC Power Products and Electrical Safety Products

Experience working with High Power AC and DC Sources and Loads

Capacity to work under tight or shifting deadlines and adhere to procedures

Logical approach to problem solving

Professional level verbal and written communication skills

Proficient in MS Office, Access

Diligent in problem solving and following up on customer issues

Solid electrical knowledge to be able to understand industry requirements


This is a non-supervisory position.


General office skills and dexterity are required. Must be able to lift 30 pounds.


Chroma Systems Solutions is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.

CHROMA SYSTEMS SOLUTIONS INC is an EEO employer - M/F/Vets/Disabled
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