Front Office Manager

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Summary/Objective 

The Front Office Manager is responsible for ensuring the front office is operating in an efficient manner and providing our guests with professional and friendly service.   


Essential Functions  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

  1. Creates front desk schedules and supports the front desk and other hotel teams.
  2. Assists in overseeing the day-to-day operations of the front desk and associated functions. 
  3. Adheres to established processes for all related activities and offers innovative solutions to improve the front desk processes. 
  4. Analyzes and generates reports and communicates information to respective team members and departments. 
  5. Checks daily cash and credit reports. 
  6. Runs daily audits and make deposits ready for drops. 
  7. Operates all aspects of front desk systems, report generation and analysis, and simple configuration changes. 
  8. Ensures all workspaces are tidy and have all the necessary materials, supplies, and kept in a clean and organized manner. 
  9. Prepares hotel for groups blocks and relays pertinent information to team members.
  10. Answers the phone, books reservations, offers guests general knowledge of the property, amenities, and area attractions.
  11. Complies with dress and grooming standards and requires all front desk members to wear the proper uniform.
  12. All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations.
  13. Performs other duties as directed.
  14. Weekly attendance to Aloha Culture Meeting.
  15. Participates regularly in the property’s Manager on Duty program. 


Competencies 

  1. Communication Proficiency.
  2. Guest Focus.
  3. Stress Management/Composure.
  4. Thoroughness.
  5. Organizational Skills.
  6. Time Management. 


Required Education and Experience 

  • Associate degree required.
  • Prior experience as Front Office Manager.
  • Knowledge of Microsoft Office 365.
  • Maestro experience preferred. 


 Supervisory Responsibility 

This position manages all employees of the department and is responsible for performance management within that department.  


 Work Environment 

This position operates in a hotel setting. This role routinely uses standard office equipment such as computers, phones and photocopiers.  


 Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position may require lifting of products weighing up to 50 pounds. 


Physical Environmental Demands:

  • Stand- Over 2/3rd of the time
  • Walk- Over 2/3rd of the time
  • Sit- Under 1/3rd of the time
  • Use hands to fingers, handle or feel- Over 2/3rd of the time
  • Reach with arms and hands- Over 2/3rd of the time
  • Climb or balance- Up to 2/3rd of the time
  • Stoop, kneel, crouch or crawl- Up to 2/3rd of the time
  • Talk or hear- Over 2/3rd of the time
  • Lift minimum of 5lbs.- 50 lbs.- Over 2/3rd of the time
  • Adherence to all policy and procedures delineated in the ICONA Handbook 


 Position Type/Expected Hours of Work 

This is a full-time position. This role requires forty, plus hours to include, nights, weekends and holidays. 


Travel 

No travel is expected for this position. 


Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

 
 
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