Leasing Specialist
HERITAGE PROPERTIES INC Olive Branch, MS Based on experience, plus leasing bonuses
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A rare opportunity to work for the best! Heritage Properties Incorporated is seeking a highly motivated, experienced leasing specialist at Vineyard of Olive Branch Apartments, a 456 unit, Upscale, Class A, an apartment community in Olive Branch, MS. If you have a proven track record of successful apartment operations, Heritage Properties invites you to apply for this position. A minimum of 2 years of experience is required. Yardi experience and college turn experience preferred.

Responsibilities and Duties

Leasing

·        Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)

·        Immediately record all telephone and in-person visits in CRM

·        Maintains guest cards according to established procedures

·        Inspect models and available “market ready”, communicate related service needs to Property Manager.

·        Demonstrate community and apartment/model and apply product knowledge to prospects needs by communicating the features and benefits; close the sale.

·        Have prospect complete application in accordance with the company procedures and Fair Housing requirements.

·        Process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with the applicant regarding status.

·        Ensure apartment is ready for the resident to move-in on the agreed date.

·        Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.

·        Implement the Heritage Move-In Experience

·        Assist in monitoring renewals. Distribute and follow-up on renewal notices.

·        Monitor advertising effectiveness. Gather information about market competition in the area and file.

·        Represent the company in a professional manner at all the times.

Administrative

·        Type lease and complete appropriate paperwork and input information in CRM accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.

·        Ensure all required documentation is uploaded to residents files.

·        Maintain accurate monthly commission records on leases and renewals for bonus purposes.

·        Assist management team with other various tasks as required.

·        Consistently implement policies of the community.

Resident Retention

·        Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.

·        Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.

·        Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

·        Maintain open communication with Property Manager and Maintenance Supervisor.

·        Contribute to cleanliness and curb appeal of the community on continuing basis.

·        Assist in planning resident functions. Attend functions and participate as a host for any functions as directed by the Community Manager.

Neighborhood Marketing

·        Participate in outreach marketing activities on a regular basis to obtain prospective residents.

·        Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.

·        Distribute newsletters, pamphlets, flyers, etc.

·        Conduct market surveys and shop competitive communities.

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