Operations Manager (ROM) is responsible for the overall profit/loss of their
assigned JVs. To achieve success, they will support JV Managers through
measurable accountability. Specific job functions and requirements of a ROM are
listed below and fall into 4 overarching buckets:
JV Team Relations
It is expected that all duties and functions will be done in
an ethical manner while maintaining our core values of integrity, trust,
respect & commitment.
Job Functions and Responsibilities
Responsibility for achieving total assigned
regional profits as set forth and agreed to in the budgeting process. Annual
ROM performance will be judged on the YOY Profit Growth or Loss in their
Measure application and closing trends weekly.
Understand and monitor company breakeven.
Monitor income statements monthly. Review
expenses and make adjustments as necessary. In addition, review Controller’s
monthly report. For all operations falling 10% below budget or more, craft an
executable plan to bring the office back on track.
Review YOY comparison for applications, closings
and revenue. For all discrepancies of 10% or more, craft an action plan for
resolution. Any office who fails to achieve budgeted applications for 2
consecutive months will go on a Performance Improvement Plan.
Communicate budget/goals/expectations to JVM and
hold them accountable for achievement.
Present company/branch retention of 92% is
New Office Set Up Responsibilities (not ongoing)
Master Lease and provide to Compliance.
set up office (furniture, supplies etc). Assure office has all facility
Agent Presentations & Focus Groups.
or biweekly (depending on proximity) in person visits for first 9 months of
operation (or until profitable).
other JV Start Up Duties, as assigned.
templates in RQ with proper accounting codes. Assure use in the offices.
Regional JV Manager Group Meetings/Trainings (no
less than 2 x year).
Regional JV Manager Group Calls to be held
monthly focusing on strategy.
Weekly Individual JV Manager Success Tracker
Meetings (30 min with each JV Manager).
Participate in Panel Interview Process.
Recommendations for personnel changes to
Supervisor before changes made.
Conducting reviews (ideally quarterly no less
than semiannually) and completion of bonus rubric.
Physically meet all new JV Managers on their
first day of employment.
Mentor & coach JV Managers.
Conduct Manager Training per Learning &
Develop a schedule for office visitation monthly
at a minimum unless directed by your supervisor.
Assure staffing is in line with company hours
per file, regional limitations and in alignment with office production.
Weekly One on Ones with direct supervisor.
Assure weekly investor updates from JV Managers
are sent. Failure to do so for 2 consecutive weeks results in Performance
Improvement Plan for JV Managers.
Resolve escalated agent issues.
Assure capture reports are completed and
accurate no later than the 15th of the month.
Complete YOY capture report review monthly and
identify trends. If off 2 basis points YOY craft an executable plan to get the
capture back on track.
Complete T.A. Way Scorecard monthly with each
assigned JV. If score below a B-, create and monitor systems to assure proper
execution, including delegation of tasks.
Monthly review of outstanding policy report. All
policies to be current within 30 days.
Monthly review of recorded document report. All
documents must be sent for recording within 2 days.
Monthly trial balance report review. Assure all
monies are cleared from accounts, or have detailed notes within 30 days of file
Review Rynoh Reports weekly for each operation.
Address outstanding lienable exceptions. (collaboration
needed with escrow before finalization)
Monthly completion of the OM Scorecard.
Review Digital Closing Package Reports and
Survey Feedback. If an office is utilizing <70%, provide an executable plan
to increase adoption.
Review Quarterly Surveys/Feedback from Agent Surveys.
Use feedback to institute procedural changes as necessary. Compare feedback
quarter over quarter. If customer satisfaction rating drops by .5 or more,
complete a Performance Improvement Plan.
Review Losses Monthly and provide training or
corrective action to address.
Review Compliance Audits and address issues as
Review and complete commission reports for JV
Manager and JV Teams as necessary.
Approve JV expense reports.
Monitor JV overtime and approve JV Overtime
requests & exceptions.
Title Alliance Ltd. is a renowned leader in the real estate industry providing an innovative title and escrow services one customer experience at a time through the creation and management of highly successful title joint ventures. We are an employer of choice because we understand the most valuable investment we can make is in our team of passionate and committed industry professionals. Together we are expanding a compliant and customer-driven title and escrow experience into newer markets while continuously providing innovative industry expertise. Founded in 1948, we have formed joint ventures in Arizona, Florida, Idaho, Indiana, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Texas, and Virginia since 1983. Join us as we continue to expand our footprint and brand.
Title Alliance is an Employee Stock Ownership Plan (ESOP) company and offers a competitive salary and the opportunity to participate in our team bonus program. Some of the benefits you will enjoy include: comprehensive medical/dental/vision insurance at competitive rates; generous paid time off plan; company-paid - life insurance, short term, and long term disability; 401k; employee assistance program and more!
Title Alliance is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Title Alliance LTD is an EEO employer - M/F/Vets/Disabled