Regional Business Development Manager Title and Escrow

Title Alliance LTD Cleveland, OH TBD
Share:

A Regional Operations Manager (ROM) is responsible for the overall profit/loss of their assigned JVs. To achieve success, they will support JV Managers through measurable accountability. Specific job functions and requirements of a ROM are listed below and fall into 4 overarching buckets:

·        Business Management

·        JV Team Relations

·        Partner Relations

·        Reporting.

It is expected that all duties and functions will be done in an ethical manner while maintaining our core values of integrity, trust, respect & commitment.

Job Functions and Responsibilities

Business Management

a.      Responsibility for achieving total assigned regional profits as set forth and agreed to in the budgeting process. Annual ROM performance will be judged on the YOY Profit Growth or Loss in their assigned JVs.

b.      Measure application and closing trends weekly.

c.      Understand and monitor company breakeven.

d.      Monitor income statements monthly. Review expenses and make adjustments as necessary. In addition, review Controller’s monthly report. For all operations falling 10% below budget or more, craft an executable plan to bring the office back on track.

e.      Review YOY comparison for applications, closings and revenue. For all discrepancies of 10% or more, craft an action plan for resolution. Any office who fails to achieve budgeted applications for 2 consecutive months will go on a Performance Improvement Plan.

f.       Communicate budget/goals/expectations to JVM and hold them accountable for achievement.

g.      Present company/branch retention of 92% is required.

h.      New Office Set Up Responsibilities (not ongoing)

                                                    i.     Collect Master Lease and provide to Compliance.

                                                   ii.     Physically set up office (furniture, supplies etc). Assure office has all facility services required.

                                                  iii.     Attend Agent Presentations & Focus Groups.

                                                  iv.     Weekly or biweekly (depending on proximity) in person visits for first 9 months of operation (or until profitable).

                                                   v.     All other JV Start Up Duties, as assigned.

                                                  vi.     Create templates in RQ with proper accounting codes. Assure use in the offices.

JV Team Relations

a.      Regional JV Manager Group Meetings/Trainings (no less than 2 x year).

b.      Regional JV Manager Group Calls to be held monthly focusing on strategy.

c.      Weekly Individual JV Manager Success Tracker Meetings (30 min with each JV Manager).

d.      Participate in Panel Interview Process.

e.      Recommendations for personnel changes to Supervisor before changes made.

f.       Conducting reviews (ideally quarterly no less than semiannually) and completion of bonus rubric.

g.      Physically meet all new JV Managers on their first day of employment.

h.      Mentor & coach JV Managers.

i.       Conduct Manager Training per Learning & Development Guidelines.

j.       Develop a schedule for office visitation monthly at a minimum unless directed by your supervisor. 

k.      Assure staffing is in line with company hours per file, regional limitations and in alignment with office production.

l.       Maintain turnover 

m.    Weekly One on Ones with direct supervisor.

Partner Relations

a.      Assure weekly investor updates from JV Managers are sent. Failure to do so for 2 consecutive weeks results in Performance Improvement Plan for JV Managers.

b.      Resolve escalated agent issues.

Reporting

a.      Assure capture reports are completed and accurate no later than the 15th of the month.

b.      Complete YOY capture report review monthly and identify trends. If off 2 basis points YOY craft an executable plan to get the capture back on track.

c.      Complete T.A. Way Scorecard monthly with each assigned JV. If score below a B-, create and monitor systems to assure proper execution, including delegation of tasks.

d.      Monthly review of outstanding policy report. All policies to be current within 30 days.

e.      Monthly review of recorded document report. All documents must be sent for recording within 2 days.

f.       Monthly trial balance report review. Assure all monies are cleared from accounts, or have detailed notes within 30 days of file close.

g.      Review Rynoh Reports weekly for each operation. Address outstanding lienable exceptions. (collaboration needed with escrow before finalization)

h.      Monthly completion of the OM Scorecard.

i.       Review Digital Closing Package Reports and Survey Feedback. If an office is utilizing <70%, provide an executable plan to increase adoption.

j.       Review Quarterly Surveys/Feedback from Agent Surveys. Use feedback to institute procedural changes as necessary. Compare feedback quarter over quarter. If customer satisfaction rating drops by .5 or more, complete a Performance Improvement Plan.

k.      Review Losses Monthly and provide training or corrective action to address.

l.       Review Compliance Audits and address issues as necessary.

m.    Review and complete commission reports for JV Manager and JV Teams as necessary.

n.      Approve JV expense reports.

o.     Monitor JV overtime and approve JV Overtime requests & exceptions.

 

Title Alliance Ltd. is a renowned leader in the real estate industry providing an innovative title and escrow services one customer experience at a time through the creation and management of highly successful title joint ventures.  We are an employer of choice because we understand the most valuable investment we can make is in our team of passionate and committed industry professionals.  Together we are expanding a compliant and customer-driven title and escrow experience into newer markets while continuously providing innovative industry expertise.  Founded in 1948, we have formed joint ventures in Arizona, Florida, Idaho, Indiana, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Texas, and Virginia since 1983.  Join us as we continue to expand our footprint and brand.

Title Alliance is an Employee Stock Ownership Plan (ESOP) company and offers a competitive salary and the opportunity to participate in our team bonus program. Some of the benefits you will enjoy include: comprehensive medical/dental/vision insurance at competitive rates; generous paid time off plan; company-paid - life insurance, short term, and long term disability; 401k; employee assistance program and more!

 

Title Alliance is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.  


 

 

 

Title Alliance LTD is an EEO employer - M/F/Vets/Disabled
 
By clicking the button, I agree to the GetHired Terms of Service
GetHired.com member? Login to Apply