Do you have experience
in healthcare? A background in medical social work, nursing, or case
management? Are you looking for a different approach to helping others navigate
the complex health care system? Join our team of dedicated and passionate
individuals at PinnacleCare!
This is a full-time Monday-Friday
remote position with an on-call rotation generally every 4 weeks, in a
non-clinical setting. You will occasionally accompany members on appointments
in the New York City area.
Competitive pay and
benefits package which includes voluntary health, dental, vision, and company
paid life insurance, short and long-term disability, and critical illness
benefit. Additional benefits include 401k with company match, PTO, and paid holidays.
Who we are: PinnacleCare is a private health advisory firm that connects
individuals and organizations to the world’s most advanced healthcare and
facilitates access to top specialists for more streamlined and personalized
healthcare experience. PinnacleCare extends a broad range of support for
families and organizations to facilitate more efficient access and better
outcomes - through Comprehensive Health Advisory Memberships for
individuals/families, and Connection Group Benefits available through
Job Summary: PinnacleCare Health Advisors
provide high-touch customer service to PinnacleCare Members, building strong
relationships while helping them to navigate the healthcare system in order to
receive the best and most expeditious healthcare available.
What you will
Our Health Advisors
coordinate all aspects of the Member’s healthcare, including a collection of
medical records, scheduling appointments, and facilitating second opinions with
top physicians when needed.
Working together with
PinnacleCare’s Medical Directors and Researchers, PinnacleCare Advisors
provide their Members with the latest information on medical conditions,
treatments, clinical trials, as well as options of highly qualified physicians
to consult for care. Members turn to their PinnacleCare Advisor for unbiased
support and assistance in any medical situation.
As a PinnacleCare
Health Advisor, you will provide high-touch, customer service to our members,
building strong relationships while helping them navigate the healthcare system
in order to receive the best and most expeditious healthcare
available. Your member and their family will look to you for competent,
efficient, caring, and unbiased support and assistance in any medical situation.
You will also develop
and maintain relationships with physicians and hospital staff.
What you will need to
be successful in this role:
- Master's degree in social work
or other health related field, or RN certification
- Background in medical social
work, nursing, case management, or related background
- At least 5 years in clinical
medicine, direct patient care, or case management
- Hospital experience strongly
- Bilingual (Spanish-speaking)
- Proficiency in MS Office suite,
CRM database systems, and Internet required
- Outstanding written and verbal
communication skills, English fluency a must
- Excellent time-management
skills, agility in multi-tasking, decisiveness, bias towards action and
proactive approach to medical needs of members
PinnacleCare is an EEO employer - M/F/Vets/Disabled