Health Advisor/Case Manager

PinnacleCare New York, New York

Do you have experience in healthcare? A background in medical social work, nursing, or case management? Are you looking for a different approach to helping others navigate the complex health care system? Join our team of dedicated and passionate individuals at PinnacleCare!

This is a full-time Monday-Friday remote position with an on-call rotation generally every 4 weeks, in a non-clinical setting. You will occasionally accompany members on appointments in the New York City area.

Competitive pay and benefits package which includes voluntary health, dental, vision, and company paid life insurance, short and long-term disability, and critical illness benefit. Additional benefits include 401k with company match, PTO, and paid holidays.

Who we are: PinnacleCare is a private health advisory firm that connects individuals and organizations to the world’s most advanced healthcare and facilitates access to top specialists for more streamlined and personalized healthcare experience. PinnacleCare extends a broad range of support for families and organizations to facilitate more efficient access and better outcomes - through Comprehensive Health Advisory Memberships for individuals/families, and Connection Group Benefits available through employers/organizations.

Job Summary:  PinnacleCare Health Advisors provide high-touch customer service to PinnacleCare Members, building strong relationships while helping them to navigate the healthcare system in order to receive the best and most expeditious healthcare available. 

What you will do: 

·         Our Health Advisors coordinate all aspects of the Member’s healthcare, including a collection of medical records, scheduling appointments, and facilitating second opinions with top physicians when needed.

·         Working together with PinnacleCare’s Medical Directors and  Researchers, PinnacleCare Advisors provide their Members with the latest information on medical conditions, treatments, clinical trials, as well as options of highly qualified physicians to consult for care. Members turn to their PinnacleCare Advisor for unbiased support and assistance in any medical situation.

·         As a PinnacleCare Health Advisor, you will provide high-touch, customer service to our members, building strong relationships while helping them navigate the healthcare system in order to receive the best and most expeditious healthcare available. Your member and their family will look to you for competent, efficient, caring, and unbiased support and assistance in any medical situation.

·         You will also develop and maintain relationships with physicians and hospital staff.

What you will need to be successful in this role: 

  • Master's degree in social work or other health related field, or RN certification
  • Background in medical social work, nursing, case management, or related background
  • At least 5 years in clinical medicine, direct patient care, or case management
  • Hospital experience strongly desirable
  • Bilingual (Spanish-speaking) desirable
  • Proficiency in MS Office suite, CRM database systems, and Internet required
  • Outstanding written and verbal communication skills, English fluency a must
  • Excellent time-management skills, agility in multi-tasking, decisiveness, bias towards action and proactive approach to medical needs of members
PinnacleCare is an EEO employer - M/F/Vets/Disabled
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