Front Desk Supervisor

Valley Forge Casino Resort King Of Prussia, PA Based on Experience


Responsible for assisting the Assistant Front Office Manager in directing the operations of the front office on a daily basis.                      


Job Duties

Responsible for supervising and working with the Front Office staff to ensure the highest quality of guest service.  Ensures that all front office associates receive training adequate for the performance of the position.  Provides feedback on a continual basis.  Participated in the training, developing and disciplining of all front office staff.  Maintains records of absences and tardiness. Performs all front office duties including check-in, check-out, reservations, etc.  Maintains a high daily average rate (ADR).  Answers inquiries pertaining to hotel policies and services.  Ensures that all required reports are completed and submitted in a timely manner.  Ensures guest satisfaction by responding to and resolving guest complaints.  Fills in at the front desk and reservations when staffing needs and hotel needs dictate.  Maintains regular contact with the Housekeeping Department to ensure proper room status.  Fills in for the Assistant Front Office Manager in his/her absence.  Assists Communications Center operations when needed.  Ensures compliance with all regulatory controls and the Pennsylvania Gaming Control Board. 



Associates Degree (A.A.) or equivalent from two-year college or technical school preferred; or six months to one year related experience and/or training; or equivalent combination and experience.  Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board.  Must have thorough knowledge of approved Responsible Gaming Program. 

Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled
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