Responsible for assisting the Assistant
Front Office Manager in directing the operations of the front office on a daily
for supervising and working with the Front Office staff to ensure the highest
quality of guest service. Ensures that
all front office associates receive training adequate for the performance of
the position. Provides feedback on a
continual basis. Participated in the
training, developing and disciplining of all front office staff. Maintains records of absences and tardiness.
Performs all front office duties including check-in, check-out, reservations,
etc. Maintains a high daily average rate
(ADR). Answers inquiries pertaining to
hotel policies and services. Ensures
that all required reports are completed and submitted in a timely manner. Ensures guest satisfaction by responding to
and resolving guest complaints. Fills in
at the front desk and reservations when staffing needs and hotel needs dictate. Maintains regular contact with the
Housekeeping Department to ensure proper room status. Fills in for the Assistant Front Office
Manager in his/her absence. Assists
Communications Center operations when needed.
Ensures compliance with all regulatory controls and the Pennsylvania
Gaming Control Board.
(A.A.) or equivalent from two-year college or technical school preferred; or
six months to one year related experience and/or training; or equivalent
combination and experience. Must be able to qualify for and
maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved
Responsible Gaming Program.
Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled