Founded in 1965 as part of the War on Poverty, Worcester Community Action Council (WCAC) is one of 1,000 community action agencies across the U.S. and 23 in Massachusetts created to address disparities throughout the nation.
Our values of advancing equitable access, elevating all voices, and partnering with people are embedded in the role we play as the federally designated anti-poverty agency for Central and South-Central Massachusetts. WCAC embodies service to the community through our Mission: Helping people move to economic self-sufficiency through programs, partnerships, and advocacy.
Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, WCAC creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways.
WCAC has contracts with the Department of Energy (DOE) and the major local utility companies to install energy conservation measures in low-income homes throughout Central and Southern Worcester County. Each home receives an in-depth inspection by a certified energy auditor to assess conservation needs and the safety and efficiency of the primary heating system. Areas needing improvement are rectified if the home and the occupant meet the criteria of one or more programs.
We are seeking an Outreach and Customer Service
Coordinator to serve as the central
point for client communication for the Energy Efficiency programs that serve income-eligible
households. This position is responsible
for scheduling Appliance Management Program (AMP) and Weatherization Audits
(WAP), setting participant expectations and communicating with them throughout
the process through email, mail and telephone.
WCAC is committed to being a responsible and inclusive partner through strong collaboration and a shared client perspective. We are committed to advocating for policies that create equitable access to education, health, social, and economic systems. We are committed to a workplace culture with a shared passion for our mission that promotes teamwork, respect, and the opportunity to make a difference. WCAC offers a competitive salary and excellent benefit package including health, dental, vision, life, 403(b) retirement plan with Agency contribution, flexible spending account, paid holidays, vacation, personal and sick time.
School Diploma or equivalent required. Associate’s or Bachelor’s degree a plus.
or advanced courses in Energy Efficiency and Construction a plus
with the residential energy efficient and renewable technologies, specifically
related to lighting, appliances, weatherization and HVAC.
customer service skills, attention to detail and outstanding level of
outreach, organization, and self-motivation skills.
written and verbal communication skills.
work cooperatively and effectively with a diverse population.
technology skills, knowledge of Microsoft Office and ability to quickly master
proprietary software programs.
driver’s license and reliable transportation.
pass Accurate Background Check including CORI and drug screening
Duties and Responsibilities:
as the key contact person for efficiency work in both the AMP and
AMP and Weatherization audits, coordinating them when possible, and ensure that
necessary parties have all the information they need to complete the project.
outreach and marketing as needed to clients who may be eligible for
and respond to client outreach responses, unit production, and appliance
replacements for all AMP eligible households.
and submit all necessary invoices and reports for the AMP Program, accurately
and in a timely manner.
with staff from ACTION, Inc. to stay updated on changes in materials,
procedures and policies in the program.
the Amp Coordinator to work with staff from SMOC as necessary to stay updated
on orders/backorders and status of refrigerators and other installed
and make referrals as appropriate to other Agency programs.
Send cover letter and resume specifying position via email to firstname.lastname@example.org or to the Human
Resource Department, Worcester Community Action Council, 484 Main St, #200,
Worcester, MA 01608.
Worcester Community Action Council, Inc. is committed to a policy
of equal employment opportunity to all qualified employees and applicants for
employment without regard to race, color, sex, age, national origin, religion,
physical or mental disability, pregnancy or pregnancy related condition, sexual
orientation, gender identification, genetic information, membership in the
uniformed services or any other classification which is protected under state
or federal law