Host

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ICONA Resorts is actively seeking a Host position for our summer 2020 season at our Diamond Beach location. At ICONA, we are enthusiastic about our culture and take pride in hiring individuals that share our highest mission to provide our guests with unmatched services exuding a spirit of warmth, welcome, and love.

Host is responsible for greeting guests at the door. The Host seats and present clean menus to guests in a friendly, professional and quick manner.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Greets and seats guests, presents menus to guests.
  • Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests’ expectations.
  • Takes names on a waiting list.
  • Runs the floor plan board.
  • Observes tables and keeps track of clean, dirty and occupied tables.
  • Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
  • Cleans, organizes and stocks menus at host area.
  • Answers phone, takes reservations, and answers questions concerning the menu and restaurant.
  • Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience.
  • Fills to- go orders, if applicable.
  • Maintains restrooms throughout shift.
  • Sweeps foyer and front entrance area frequently.
  • Performs other duties as directed.

Competencies

  1. Communication Proficiency.
  2. Guest Focus.
  3. Organizational Skills.
  4. Stress Management/Composure.
  5. Multi-task oriented. 

Work Environment 

A restaurant and bar environment. The work station may be drafty due to its location by the door, and the work environment noise level can be loud. Hazards may include, but are not limited to, slipping and tripping.  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

Must be able to read, write and determine wait time based on ICONA’s procedures. Must be able to visually scan restaurant for clean, unoccupied tables. This position requires frequent washing of hands. 


PHYSICAL ENVIRONMENTAL DEMANDS

  • Stand- Over 3/4th of the time
  • Walk- Over 2/3rd of the time
  • Sit- Under 1/3rd of the time
  • Use hands to fingers, handle or feel- Over 2/3rd of the time
  • Reach with arms and hands- Over 2/3rd of the time
  • Climb or balance- Up to 1/3rd of the time
  • Stoop, kneel, crouch or crawl- Up to 1/3rd of the time
  • Talk to hear- Over 2/3rd of the time
  • Lift minimum of 5lbs.-20lbs.- Over 1/3rd of the time
  • Adherence to all policy and procedures delineated in the ICONA Handbook


PHYSICAL ENVIRONMENTAL DEMANDS:

  • Stand- Over 3/4th of the time
  • Walk- Over 2/3rd of the time
  • Sit- Under 1/3rd of the time
  • Use hands to fingers, handle or feel- Over 2/3rd of the time
  • Reach with arms and hands- Over 2/3rd of the time
  • Climb or balance- Up to 1/3rd of the time
  • Stoop, kneel, crouch or crawl- Up to 1/3rd of the time
  • Talk or hear- Over 2/3rd of the time
  • Lift minimum of 5lbs.-20lbs- Over 1/3rd of the time
  • Adherence to all policy and procedures delineated in the ICONA Handbook

Position Type/Expected Hours of Work

This is a full-time position. This role requires forty, plus hours to include, nights weekends and holidays.

Required Education and Experience 

  1. High School diploma or equivalent required
  2. Prior restaurant experience

Benefits

At ICONA we have fun while we get the job done! You'll be joining a team of talented, hard-working professionals all working together toward one goal: giving our guests a Five Star experience at our iconic beachfront resorts.

Full-time, year-round employees are eligible for additional benefits including: health insurance, 401K, and bonus programs.

ICONA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, ICONA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

 
 
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