Order Desk Clerk
Reports To: Technical Services / Order Desk Supervisor
Department: Technical and Customer Services
Salary Range: (DOE)
Incorporated is a manufacturer and importer of sprayers, mist blowers, air
blowers, and cut-off saws. We have been
in business for over 75 years and in Newport News for 50+ years. We sell into the home hardware, lawn &
garden, janitorial supply, and construction industries. Solo is a world-wide company with offices in
Virginia, Germany, New Zealand, South and Central America, and China.
Summary – The order desk coordinator (CSR)
assists customers with the purchasing process of Solo products, including pricing
details, availability and order status. As a part of the Technical Services Department,
the order desk coordinator will work closely with the sales managers to ensure
product expectations are met. This position operates under general supervision.
Utilizing written manuals, standard procedures and guidelines are essential.
purchase orders & phone orders in a timely and professional manner
orders (i.e. entering purchase orders, invoicing and export documentation)
Handle any customer questions
regarding shortages and or price discrepancies
Determine if customer
situations need to be escalated to the supervisor
File and follow up on
customer claims (shortages, price differences, etc.)
understanding of customer accounts as well as Solo products and parts
Become familiar with
different pricing, programs, promotions, sales reps, etc
Work with Supervisor to
pick, pack and ship No-Charge warranty parts daily
Other duties as
Knowledge, Skills & Abilities:
Ability to organize,
proof data, typing, sorting, distributing mail and keeping logs.
Mathematical ability: addition,
subtraction, multiplication, or division.
Computer skills to
manage and process data for use by self and others using SAP, word processing
and spreadsheet software programs.
Ability to use office
machines such as a computer, scanner, calculator, typewriter, fax, photocopier
and credit card machine.
Ability to read and
understand documents such as equipment and procedures manuals, reports and
Ability to communicate
effectively both verbal and written means.
Interpersonal skills to
work effectively and respectfully with others.
High School diploma or GED; 4-5
years related experience or equivalent combination of education and experience.
Reading reports, use computer, and
work with various office equipment. Major portions of the work day require
speaking with customers on the telephone. Must be able to sit for prolonged
periods of time. Moderate lifting of up to 35 pounds.
Work is typically performed in an
NOTE: These statements
are intended to describe the general nature and level of work involved for this
job. It is not an exhaustive list of all responsibilities, duties and skills
required of this job.