Do you have
experience in healthcare? Are you looking for a different approach to helping
others navigate the complex health care system? Due to growth, we are hiring! Join our team of
dedicated and passionate individuals at PinnacleCare!
During COVID-19 restriction phases, this position can be remote with the expectation of working in the Baltimore office 2-3 days per week once the office fully reopens.
This is a Monday-Friday
position in a non-clinical office setting. You will be connecting clients
to top medical experts and guiding them through their medical condition with
the help of our physician and research teams!
Competitive pay and benefits package
which includes voluntary health, dental, vision, and company paid life
insurance, short and long-term disability, and critical illness benefit.
Additional benefits include 401k with company match, PTO, 10 paid holidays, and commuter benefit in the Baltimore market.
PinnacleCare believes strongly in building and maintaining a
collaborative and rewarding employee culture and there is a lot of opportunity
for advancement as we continue to grow.
is a private health advisory firm that connects individuals and organizations
to the world’s most advanced healthcare and facilitates access to top
specialists for more streamlined and personalized healthcare experience.
PinnacleCare extends a broad range of support for families and organizations to
facilitate more efficient access and better outcomes.
What you will do:
As a Health Advisor/Case Manager you will manage all aspects of your
assigned clients’ experience. This includes phone consultations
with the individual clients to collect clinical information, and outlining
available and appropriate PinnacleCare services. You will work with an internal
research team to match the individual to top doctors and consult with the
Medical Director Team to facilitate medical appointments and ensure optimal clinical
outcomes. Throughout and after this process, you are ensuring an excellent
Other Duties: These job
duties do not cover or contain a comprehensive list of activities, duties, or
responsibilities that are required for this job. Duties, responsibilities, and
activities may change at any time with or without notice.
What you will need
to be successful in this role:
Bachelor’s degree or equivalent experience
- Previous experience in healthcare and/or case management
- Excellent customer
service experience with ability for strong relationship building
verbal, written and interpersonal communication skills
- Strong phone presence
organizational and prioritization skills, follow-through and the ability
to multitask at a high level
(English/Spanish) proficiency a plus
proficiency in MS Office
- Experience with a CRM a plus
player with a strong work ethic and “can do” attitude
To perform this job successfully, you must be able to perform each essential
duty satisfactorily. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions of the job.
performing the duties of this job, you must be able to walk occasionally. You
may occasionally be required to bend or stoop, and you may occasionally be
required to lift objects up to 10 pounds. Work will be performed sitting at a desk in an open office and home office setting using office machines such as a copier and fax machine, and a computer, and phone.
applying, please provide a cover letter. We look forward to hearing form you!
PinnacleCare is an EEO employer - M/F/Vets/Disabled