Mortgage Loan Shipping/Post Closing Associate

Position Summary

This position is responsible for receipt of final documents and closing packages, tracking processes and follow up in order that pre-purchase and suspense conditions (internal and investors) are resolved for delivery of loans to investors by deadlines. This position also ensures compliance with operating procedures.

Essential Duties and Responsibilities (Other duties may be assigned.)

• Download, review, and monitor loan pre-purchase suspense conditions.

• Ensure files reviewed and completion of tasks at various points of the file flow are compliant with quality initiatives and set turn time expectations.

• Produce and submit timely and accurate management reporting.

• Communicate clearly and concisely with appropriate staff regarding resolution of file issues including suspense conditions within response deadlines.

• Obtain and submit supporting documentation to clear suspense conditions (internal and Investor) by deadline to minimize monetary penalties.

• Maintain current knowledge of Investor/Agency documentation requirements to ensure appropriate documentation is obtained to clear conditions.

• Ensure accuracy and clarity of document images in appropriate systems.

• Accurately index and transfer package image to permanent retention site.

• Coordinate execution of required assignment document for loan delivery.

• Validate and input accurate data into origination systems.

• Develop and maintain high level customer service.

• Create effective relationships and communication with teammates and partners.

• Complete investor proprietary submission documents for successful loan deliveries.

• Will serve as a backup for Customer Service with active mortgage clients.

• Engage clients to find a solution on past due accounts.

• Will post construction draws.

• Download, review and monitor service released sold loan final documents reports from investor proprietary sites; submit requests for revision as necessary.

• Track receipt of final documents within investor/Agency defined timelines.

• Provide follow-up communication to closing agents and title insurers on procedural timelines to ensure prompt receipt of final documents.

Qualifications

• Bachelor’s degree, or 3 years of related experience preferred, or an equivalent combination of education and experience.

• Experience with Secondary Market shipping and closing investor requirements preferred.

• Familiarity with residential mortgage closing documents and servicing experience.

• Effective oral and written communication skills.

• Ability to compute basic to moderately complex math calculations.

• Basic problem-solving and analytical skills. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Proficiency in using personal computers and office products (e.g., Word, Excel).

• Excellent customer service and interpersonal skills.

• Ability to work with direction from supervisor.

• Must be able to work overtime as business needs require.

• Ability to effectively multi-task in a close working environment.