Assistant Senior Slots Supervisor

Cash & Ace Casinos Calgary, AB $21.50 per hour

Job Overview:

Working in conjunction with the Senior Slot Supervisor, this position will oversee the day to day running of the cage and slot operations, while upholding our core values. As well as building team spirt, development and mentorship.

Responsibilities and Duties:

  • Works in conjunction with the VIP ambassadors to ensue highest level of service.
  • Schedules slot and count room staff, while keeping within the budget, but providing outstanding customer service.
  • Works directly with the Slot team and Senior Slot Supervisor to ensure policy and procedures are followed and implemented.
  • Resolves guest disputes, machine malfunctions (in conjunction with AGLC), and resolves team member issues. Sees the issue through to its conclusion and keeping clear communication with the Slot and Cage operations manager.
  • Continuously works to improve processes and service standards.
  • Promotes and maintains the highest levels of integrity and customer service.
  • Builds team spirt through positive reinforcement and recognizing excellence in the workplace, focus on resolving conflict and confidentiality.
  • Ensures that Slot attendants perform their described duties.
  • Settles patron disputes based on technical recommendations.
  • Initiates/witnesses jackpots and promote slot events.
  • Conducts inquiries into patron claims or complaints.
  • Ensures the Slot and cage operations manager is immediately informed of suspected theft or illegal activity.
  • Processes TITO Tickets over $5000.
  • Ensures duties are performed in accordance with AGLC, AML and internal policies.
  • Unloads, reloads, and balances ATM’s and NRT’s.
  • Counts and verifies the balance of the slot vault.
  • Pays out AGLC Progressive Jackpots as well as any jackpot of $10,000 or more.
  • Ensures outstanding customer service by responding promptly to guest needs and request for service.
  • Monitors and initiates all slot department initiatives including overseeing large winnings (AML compliance) and ensuring cage and floor are running efficiently.
  • Other duties as assigned.

Education and Experience:

  • High school diploma or equivalent
  • Minimum of 5 years in supervisory role
  • AGLC Gaming Registration Number
  • Clear Criminal Record Check
  • AGLC Deal Us In Phase 1 and 2
  • Proserve
  • Anti-money Laundering
  • Lotto Learn

Skills and Abilities:

  • Strong leadership, organizational and customer service skills
  • Working knowledge and ability to use outlook, Word, and Excel
  • Strong leadership and communication skills and ability to maintain a good rapport between all departments and ownership.
  • Professional demeanor and ability to approach situations in a tactful manor.
  • Ability to work calmly under pressure and treat others with respect regardless of their status or position.
  • Accepts responsibility for own actions.
  • A passion for providing excellent customer service and full alignment with the organizations vision.

Job Requirements:

  • Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.
  • Knowledge of AGLC Terms & Conditions and Operating Guidelines.
  • Professional demeanor and ability to approach situations in a tactful manner.
  • Ability to work calmly under pressure and treat others with respect regardless of their status or position.

Work Conditions and Physical Requirements:

  • Walk/stand – Must be able to walk/stand throughout much of the shift.
  • Use of hands/fingers – must be able to use both hands to open machines and boxes on a repetitive basis.
  • Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess. This positions frequently communicates with employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.
  • Works in an indoor, fast-paced environment.
  • Advanced attention to detail.
  • Ability to work well under pressure.
  • Frequent bending, crouching, lifting, pulling, pushing, twisting, stretching, and turning.

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