Responsible for assisting a
high producing mortgage lender in managing their “active leads, in process and
closing” pipeline of routine mortgage loans.
Assists the mortgage lender by finalizing loans in the origination
process. Tracking the collection of disclosures and supporting documentation
from customers and assisting processors and closers in obtaining final approval.
Prepare borrowers for a successful closing.
Promotes business for Bank and mortgage lender by supporting the
mortgage lenders efforts to develop new residential mortgage business and
cross-selling opportunities in every interaction with the client and referral
Essential Duties and
Responsibilities (Other duties may be assigned.)
Demonstrate knowledge of Bank mortgage loan products
Follow bank policies and procedures, security
guidelines, and comply with all federal, state and local regulations. Includes coordinating with legal counsel and
bank operating departments to ensure adherence to laws and regulations relating
to new and/or revised bank products and services.
Demonstrate familiarity with underwriting guidelines
with all of the Bank’s investors and programs.
Support the Bank’s CRA Officer by reporting CRA data.
Follow up on mortgage lender’s loan applicants and
request required information for determining a credit decision.
Compile loan origination packages and support the
mortgage lenders efforts to facilitate the negotiation of loan structures with
applicants, including fees, loan repayment options, and other credit terms.
Work with mortgage lender to conduct credit analysis
to support granting loan approval within guidelines from approving officer
and/or outsourced investor guidelines.
Support the mortgage lender by maintaining good
customer relations and referring customers to appropriate staff for new
services using Bank-endorsed techniques and processes.
Assume ownership of customer problems to achieve
Serve as an additional contact in responding to mortgage
lenders customer inquiries relative to mortgage loan products, rates,
Manage the mortgage lenders pipeline to determine
files are dispositioned in a proper and timely manner.
3 years of related experience, or an equivalent
combination of education and experience.
Effective oral and written communication skills.
Ability to compute basic to moderately complex math
Basic problem-solving and analytical skills.
Proficiency in using personal computers and office
products (e.g., Word, Excel).
Excellent customer service and interpersonal skills.
Ability to work independently
Must be licensed with NMLS
prior to hire or before any mortgage loan applications may be taken.