Cashier– FAO Schwarz Flagship Store
Our Story so far Founded in 1862, F.A.O Schwarz is one of the oldest and most iconic toy retailers in the world. Frederick August Otto Schwarz dreamed of a marvelous, bountiful emporium full of extraordinary, one-of-a-kind toys from all over the world. His dream became a reality, and as one of America’s oldest brands, we have provided this wonder to families for more than 150 years.
Our Vision is that we passionately curate an ever-evolving World of Wonder brought to life through our extraordinary people, experiences and products to create everlasting memories for all.
We drive quality and innovation, offering one-of-a-kind playthings and creating cherished memories for generations of children. We are more than a toy store. We are a place where toys come to life.
We have mastered the art of showmanship and grand merchandising, and we are pioneers of crafting the concept of in-store experiences which are driving the future of retail today.
Passion - Do what you love and love what you do.
Engaging - Make the first move.
Integrity - Do the right thing, even when no one is looking
Collaborative - Support each other, win as a team
Adaptability - Roll with the Punches!
Driven - Be BOLD and go BEYOND
The Cashier will report to the Sales Manager and works closely with the sales/customer experience lead to drive, execute and deliver FAO Schwarz, exclusive experiences. As the final stop of customers’ journey, you are expected to provide the best customer service while maintaining efficiency and accuracy.
Responsibilities and Expectations
Operate stationary and mobile Point of Sale systems (iOS devices), scanners, scales, and credit card/debit card terminals
Handle all transactions in a quick, efficient manner
Process merchandise returns and exchanges
Be able to answer customer questions and provide accurate information on all procedures and policies
Receive payments by cash, credit/debit card, and Gift Card
Issue receipts, refunds, store credits, or change due to customers
Wrap and bag all purchases with care for all customers
Maintain accurate cash drawer
Keep the checkout area clean and tidy
Recommend our “hands-free” shopping option to customers, which could include a local courier service or other shipping options that deliver their products directly to their home or hotel
Be knowledgeable of our store layout, Rockefeller Center layout, and be able to direct customers or make suggestions
Stock shelves and support our Toy Ambassadors on the sales floor as needed to provide the best experience for our customers
Maintain an upbeat, positive, and theatrical interaction with every customer
Mathematical skills and the ability to handle transactions quickly and accurately
Previous experience in a retail store or as a cashier
Positive, helpful attitude towards employees and customers, including the ability to speak clearly and convey information accurately
FAO Schwarz is an EEO employer - M/F/Vets/Disabled