Call Center Operator

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POSITION SUMMARY

Responsible for answering all incoming calls from community; handling inquiries from customer, answer general company-related questions and troubleshoot problems, as necessary.  May be responsible for collecting and entering registration data accurately and responsively to promote customer satisfaction.   This position involves excellent communication and guest relation skills, interaction with the public and maintaining a positive image for the facility.

EDUCATION/TRAINING EXPERIENCE

 High School diploma or equivalent

One year experience in a call center or related field

Working knowledge of relevant computer applications with good data entry/keyboard skills

Working knowledge of customer service principles and practices

Bilingual preferred

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