Quality Assurance Analyst

Job Title: Quality Assurance Analyst
Location: Victoria BC V8X 2V1
Reports To: Director of Quality Assurance

About Us

At Integra Support Services, we support adults with developmental disabilities, including individuals with complex needs and dual diagnoses, to live meaningful and fulfilling lives through person-centered care. We’re more than a workplace—we’re a community. Our team of dedicated staff, leadership, families, and community partners work together to create supportive, inclusive, and positive environments where individuals can thrive.

About the role

We are seeking a detail‑oriented, analytical, and self‑motivated Quality Assurance Analyst to support and strengthen quality systems across the organization. This role supports auditing, data collection, and compliance across programs and sites within a regulated community services environment.

As the Quality Assurance Analyst, you will work under the direction of the Director of Quality Assurance and collaborate with department leaders and operational teams by providing practical quality assurance (QA) tools, data insights, and evidence-informed recommendations to support continuous quality improvement. The Quality Assurance Analyst will conduct audits, analyze trends, identify organizational risks, and support accreditation and regulatory compliance activities.

Key Responsibilities

• Assists with regular site and program audits to assess compliance with internal policies, Occupational Health & Safety (OHS) requirements, Community Living BC (CLBC) requirements, and CARF accreditation standards.
• Plans and assists with audit activities, including document reviews, on‑site observations, interviews, and focus groups, summarizes findings and identifies trends, risks, and opportunities for improvement.
• Designs, distributes, and analyzes qualitative and quantitative data collection tools, such as surveys, interview guides, and audit checklists.
• Prepares clear, concise written reports and dashboards and presents key findings, trends, and recommendations to leadership.
• Monitors compliance with accreditation, regulatory, and contractual requirements, including CARF, CLBC, OHS, and internal policy frameworks.
• Supports accreditation and regulatory activities, including preparation for external reviews, monitoring action plans, and follow‑up on identified gaps.
• Assists with the development of QA tools, templates, and processes to support consistent auditing, documentation, and reporting across the organization.
• Identifies systemic issues and organizational risks using a systems‑thinking lens and supports improvement initiatives through data‑informed recommendations.
• Participates in internal and external meetings and committees as assigned.

Qualifications & Experience

• Degree or diploma in Health, Social Sciences, Public Administration, or a related field, plus two (2) years of related experience in quality assurance, program evaluation, organizational improvement, or research within healthcare, social services, community support, or another regulated environment, or an equivalent combination of education, training, and experience.
• Demonstrated experience with data collection and analysis, including qualitative and quantitative methods.
• Experience assisting with internal audits, compliance reviews, and/or program evaluations, including synthesizing findings and reporting on trends and risks.
• Stong proficiency with Microsoft Office tools, particularly Excel (data input and analysis) Word, Outlook, and PowerPoint.
• Valid BC Driver's License and access to a reliable personal vehicle for business purposes.

Preferred/Asset Qualifications

• Experience with accreditation, Community Living BC (CLBC), Occupational Health & Safety (OHS), or in regulated human‑services environments.
• Knowledge of quality assurance or continuous improvement frameworks (e.g., Plan‑Do‑Study‑Act, CQI/QI, systems thinking) as applied to service‑based or people‑focused organizations.
• Experience working in community living, disability services, healthcare, or social services.
• Familiarity with trauma‑informed and person‑centered approaches.
• Experience supporting compliance or quality improvement initiatives across multiple sites or programs.

Who You Are

Aptitude and attitude are paramount in this role. We are looking for someone who brings:

• Strong analytical and critical‑thinking skills, with the ability to identify patterns, risks, and systemic issues from data.
• Excellent written and oral communication skills, with the ability to translate audit findings and data into clear, actionable insights.
• Strong organizational skills and attention to detail.
• Ability to work independently, manage competing priorities, and meet timelines in a fast‑paced environment.
• Comfort working in operational environments and assisting with on‑site reviews and audits.
• Strong professional judgment, integrity, and ability to maintain confidentiality.
• Commitment to the organization’s Essence of Life philosophy.
• Willingness to learn and grow within the disability and community living sector.

Schedule: Monday to Friday 9:00 am to 5:00pm

Wages: CA$34 - $36 per hour

Location: Victoria, BC (In-person)

Why Join Us

We’re committed to supporting our team both professionally and personally. When you join us, you can expect:

• Comprehensive Benefits Package – Enjoy extended health and dental coverage to support your well-being.
• Company Pension Plan – Plan for your future with our competitive retirement savings program.
• Engaging Work Environment – Participate in company events that foster connection, collaboration, and team spirit.
• On-Site Parking – Hassle-free parking to make your daily commute easier.

HOW TO APPLY

Please submit an application with your cover letter and a resume. Only those being considered for an interview will be contacted. Thank you for your interest in Integra Support Services and we look forward to hearing from you!

Integra is committed to upholding the values of diversity, equality and inclusion. We are committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our stakeholders. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. We actively encourage applications from members of groups experiencing barriers to equity to apply. Multilingual skills and multicultural competence are assets.

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