Family Navigator - Foundry Kelowna

CMHA Kelowna is hiring a full time Family Navigator to join the Foundry Kelowna Team. This position if full time offering 37.5 hours per week, with a typical work week of Monday to Friday, 9:00am-5:00pm with a monthly 11am-7pm Thursday shift variant.

WHO IS A FAMILY NAVIGATOR? 

The Family Navigator provides essential navigation support and services to parents, caregivers, and families of children, youth, or dependent young adults experiencing mental health and/or substance use issues. This role involves one-on-one and group work aimed at identifying community resources and building the skills, knowledge, and connections necessary for effective caregiving.

WHAT DOES A FAMILY NAVIGATOR DO? 

Client Engagement & Support

·      Meet with parents and family caregivers at Foundry Kelowna and within the community

·      Respond to caregiver inquiries via phone, providing guidance in navigating available services and supports for both youth and families

·      Conduct caregiver assessments to identify individual/family needs and set actionable goals

·      Identify and recommend relevant social, economic, recreational, and educational resources within the community

·      Advocate for participants by problem-solving and assisting them in accessing community resources and navigating complex systems

·      Maintain accurate records and documentation, including case files, progress reports, statistics, and daily logs

Facilitation & Education

·      Facilitate workshops and group sessions for parents and caregivers to promote skill development and resource awareness

Team Collaboration

·      Work as part of a multi-disciplinary integrated team, contributing to joint planning and collaboration to ensure client-centered care and seamless service delivery

Performs other related duties as assigned

QUALIFICATIONS & EXPERIENCE: 

• Diploma in Community, Social or Human Services or related field required
• Certificates in First Aid, CPR and Naloxone considered an asset
• Minimum 2 years’ recent and relevant experience working with families
• Class V BC Driver’s License; 
• Physical ability to carry out the duties of the position; 
• Ability to work independently and in cooperation with others; 
• Ability to communicate effectively, both verbally and in writing; 
• Ability to organize and prioritize; 
• Ability to observe and recognize changes in Caregivers and families; 
• Ability to establish and maintain rapport with Caregivers and families 
• Ability to work as a team  
• Ability to analyze and resolve problems; 
• Conflict resolution. 

WHO IS CMHA KELOWNA? 

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org 

CMHA KELOWNA OFFERS YOU: 

• A competitive wage of $24.36/hr - $28.01/hr 
• Dental, Health & EAP Benefits 
• RRSP matching program 
• Vacation & Personal Health Days 
• A workplace culture that fosters learning, transparency, trust and team work 

 
As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna does every day. 

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted. 

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