Parts & Service Advisor (Benito)

AgWest is seeking a detail-oriented and customer-focused Parts & Service Advisor to join our team. In this role, you will be the primary point of contact for customers, providing expert guidance on parts and service needs while ensuring seamless coordination of operations. You will play a vital role in fostering strong customer relationships and supporting their success by delivering timely, reliable, high-quality service solutions.

What You'll Experience:

• Opportunity to represent industry-leading AGCO and CLAAS products.
• Competitive compensation package with performance-based incentives.
• Comprehensive training and professional development opportunities.
• A supportive work environment with a collaborative team dedicated to your success.
• Access to innovative technology and resources to enhance your efficiency.
• Be part of an industry-leading organization prioritizing safety and well-being.

Key Responsibilities:

• Respond to service requests from customers and staff via phone, email, text, and walk-ins, ensuring prompt, professional support.
• Build customer loyalty through expert product advice, parts recommendations, and regular promotion updates.
• Create, schedule, and manage work orders, ensuring accuracy and timely closure.
• Coordinate technician schedules and ensure necessary parts are available for tasks.
• Handle parts inquiries and manage daily parts operations, including sourcing, inventory, and warranty claims.
• Monitor and complete OEM warranty campaigns and recalls within deadlines.
• Verify service quality, address customer concerns, and ensure satisfaction.
• Maintain accurate records, compliance with policies, and meet KPI targets.
• Provide quotes, adjust as needed, and promote service packages to customers.
• Participate in on-call rotations and keep stakeholders updated on job status.
• Perform additional tasks as required.

About AgWest:

At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.

Join us in making a significant impact within the agricultural industry. Apply today and be part of a team driving excellence, innovation, and customer satisfaction.

Please visit our careers page to see more job opportunities.

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