Tour Sales Specialist
Winnipeg, MB
Temporaire
$50000.00-$60000.00 par an
Are you a results-driven tourism inside sales professional who thrives on turning travel inquiries into confirmed adventures? Frontiers North Adventures has an exciting opportunity for a full-time Tour Sales Specialist to join our Winnipeg-based Sales and Guest Experience team for a one-year term position.
At Frontiers North, our purpose is rooted in meaningful connections with the land, wildlife, and each other. Located on the shores of Hudson Bay in Churchill, Manitoba, the polar bear and beluga whale capital of the world, our company’s two dynamic divisions, Frontiers North Adventures and Frontiers North Hospitality, deliver guided tours and activities alongside seasonal restaurants, welcoming accommodations, and a retail store that serve guests from across the globe. United by a shared commitment to stewardship, we aim to leave a positive impact through our operations and guest experiences while honouring the people and places that make Canada’s North extraordinary.
In this role, you will guide prospective guests from initial inquiry through to confirmed booking for our Churchill polar bear, beluga whale, and Northern Lights tours. Using a consultative sales approach, you will assess travel interests, physical requirements, expectations, and budget considerations, ensuring each proposed itinerary is operationally viable and aligned with the guest’s goals. You will manage the full sales cycle, nurture leads through consistent follow-up and identify opportunities to increase revenue per booking through thoughtful cross-selling and upselling of additional Frontiers North tour products and add-ons. Your work will directly contribute to revenue performance while upholding our high standards for guest experience, risk awareness, and responsible tourism.
If you are motivated by results, energized by connecting with travellers, and inspired by the opportunity to represent a Certified B Corporation® committed to sustainable tourism, we would love to hear from you.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Inside Sales and Lead Conversion
- Consultative Guest Relations and Risk Management
- Strategic Alignment and Product Knowledge
- Sales Administration and Handover
REQUIRED QUALIFICATIONS
- Post-secondary education in tourism and hospitality, or an acceptable combination of education and experience.
- Certified Travel Counsellor (CTC) or Certified Travel Manager (CTM), or equivalent industry designation is an asset.
- Effective written and verbal communication skills in English is required; proficiency in additional languages is an asset.
- Valid Class 5 (standard) driver’s licence is an asset.
- A valid passport and the ability to travel internationally is required.
- Must be legally entitled to work in Canada.
SPECIAL CONDITIONS OF EMPLOYMENT
- This position is based in Winnipeg, Manitoba at Frontiers North’s corporate office.
- This role requires approximately 1-3% travel annually. Travel includes:
- Travel to Churchill, MB (~1-3%) to maintain on-the-ground connection with operations and guest experience, and to host or accompany partner FAM trips.
- Domestic and international travel (~1-2%) to attend trade shows, partner meetings, familiarization (FAM) trips, and other industry events.
- This role may require some outdoor work in Churchill, Manitoba. Churchill is a remote subarctic community that experiences unpredictable and extreme weather conditions, requiring proper preparation and adherence to safety protocols.
- Must be able to perform physically demanding tasks, including safely lifting up to 50 pounds (22.68 kilograms), walking over uneven surfaces, standing for extended periods of time, bending at the waist, crouching and kneeling, reaching overhead, and manipulating trade booth displays.
Please view the complete Tour Sales Specialist Job Description for the comprehensive list of essential responsibilities and required qualifications.
Frontiers North is proud to be an equal opportunity workplace and is committed to creating an inclusive and respectful work environment for all our employees. Hiring and other employment decisions at Frontiers North are made based on merit and without regard to race, colour, ancestry, place of origin, ethnicity, citizenship, sex, gender identity, gender expression, pregnancy, sexual orientation, record of offences, age, marital status, family status, source of income, religion, political belief, or physical or mental disability.
We welcome applications from people with disabilities and aim to remove barriers in our workplace, including during the interview and selection process. If a barrier cannot be removed, we seek to provide reasonable accommodations. If you require reasonable accommodation to complete this job application, job interview, or to otherwise participate in the hiring process, please contact hr@frontiersnorth.com.
We thank all who apply; however, only those selected for an interview will be contacted.
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