Branch Manager

Fort Garry Industries is Canada's most trusted truck and trailer parts, sales and service provider. The Fort Garry Industries group of companies has over 500 employees with locations across Canada. 

With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help with our continued success!

Fort Garry Industries has an exciting opportunity for a Branch Manager to join our team at our Thunder Bay location. This is an exciting opportunity to grow an established location in a proven market.

Reporting to the President, this role will oversee day-to-day operational activities for the branch and execute key strategic and financial plans. The ideal candidate will be an established leader who is collaborative, organized and proactively ensuring customer service and satisfaction are a priority.

What You Will Do:

• Uphold and embody FGI Customer Service Standards and Core Values with customers, colleagues and stakeholders
• Champion FGI's safety culture by ensure staff are performing all duties within established procedures and practices
• Drive revenue across all areas of the business along with building and maintaining relationships with key customers and accounts to satisfy all customers needs
• Find new opportunities for sales of new and existing products.
• Review and implement pricing strategies for key customers including maintaining and/or modifying pricing as required and ensuring customers are adequately notified of price increases as needed.
• Ensure customer orders are accurately filled, cores/products are returned correctly, and warranty claims are processed in a timely manner
• Execute annual budgets and deliver on key metrics
• Coordinate/Manage annual physical inventory count, add, or delete product categories, product lines, SKUs, and stocking quantities for the branch
• Manage overall critical inventory requirements, overstocks, and obsolete inventory etc.
• Provide oversight and management of service shops including but not limited to direct and indirect labour, budgets and general service and shop maintenance.
• Support HR related people functions including staffing levels, hiring, on/off boarding, coaching, performance management, training, and development.
• Maintain branch/location appearance and general building maintenance.
• Participate in Meetings, Conferences and Events as required.
• Comply with all necessary legislation and laws.
• Other duties as required.

What We Require:

• Bachelor’s degree (or equivalent) in business management in related field
• Min. 5 years experience in a management role combined with previous experience in high volume customer service/retail sales, heavy duty parts, agricultural, industrial, wholesale, automotive industries considered an asset.
• Knowledge of Service Shop or automotive service considered an asset.
• Demonstrated knowledge/experience of inventory monitoring principles.
• Demonstrated good leadership, performance management and team building skills.
• Solid verbal, written, presentation and communication skills. 
• Ability to maintain and foster a positive working environment. 
• Ability to maintain the store records accurately and general administrative skills. 
• Quick decision-making skills. 

What We Offer:

• A highly competitive salary with an annual performance bonus
• Company vehicle
• Extended health care and Health Spending Account
• Dental/Vision Benefits
• Sick Pay Allowance
• Employee Assistance Programs
• DPSP and RRSP
• Casual Dress Code
• Fun and supportive work environment
• Continuous learning

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.

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