Service Manager, Neepawa

AgWest Ltd. is seeking a motivated and experienced Service Manager to lead our shop and field service operations. This role is responsible for driving efficiency, profitability, and customer satisfaction by overseeing daily operations, managing team performance, and ensuring high service standards while supporting overall business objectives.

Key Responsibilities

Operations & Service Delivery

• Oversee daily shop and field service operations, ensuring productivity and efficiency
• Manage workflow, scheduling, and work-in-progress to meet customer timelines
• Review work orders for accuracy, completeness, and proper invoicing (including warranty and customer pay)
• Develop and maintain service processes to optimize performance and consistency

Customer Service Excellence

• Act as the primary contact for service-related inquiries and concerns
• Promote customer satisfaction by ensuring timely, high-quality service delivery
• Resolve complex or sensitive customer issues professionally and effectively
• Collaborate with parts, sales, and other departments to deliver a seamless customer experience

Leadership & Team Development

• Lead, coach, and develop service team members to achieve performance goals
• Conduct performance evaluations and provide ongoing feedback and training
• Foster a positive, safe, and collaborative work environment
• Create work schedules and manage team workload effectively

Financial & Administrative Oversight

• Provide direction on financial aspects of service operations, including quotes, warranties, and rework
• Prepare and review quotes, estimates, and invoices
• Monitor departmental performance and implement improvements to drive profitability

Health, Safety & Continuous Improvement

• Promote and enforce health, safety, and environmental policies
• Investigate and report incidents, implementing corrective actions as needed
• Lead continuous improvement initiatives through team meetings and process evaluations

Qualifications & Experience

• High school diploma or equivalent required
• 5–10 years of experience in the agricultural or heavy equipment industry
• Strong mechanical knowledge across AG, truck, heavy equipment, or lift divisions
• Previous leadership or supervisory experience in a service environment preferred

Skills & Attributes

• Strong leadership, communication, and team management skills
• Excellent organizational and multitasking abilities
• Results-driven with strong problem-solving and analytical skills
• Ability to perform under pressure and manage competing priorities
• Proficiency in computer systems and basic financial understanding

About AgWest:

At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba and Saskatchewan. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.

Join us in making a significant impact in the agricultural industry. Apply today and be part of a team that’s driving excellence, innovation, and customer satisfaction.

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