Part-time Case Management Worker

Part-time Case Management Worker

Vacancy posting - Competition #2026-04-01 pt CMW

The Inter-Cultural Association of Greater Victoria (ICA) is an award-winning settlement agency that for more than fifty years has helped ensure that immigrants have a strong sense of belonging, worth, identity and are valued, contributing members of the community. Together with our trusted community partners, donors and volunteers ICA provides innovative solutions to the challenges faced by newcomers and services that range from mentoring immigrant entrepreneurs to clinical counselling supports, ensuring that our community, including immigrants, thrive and prosper.

We are looking for a part-time Case Management Worker who provides enhanced settlement integration services to immigrants and refugees using trauma-informed approaches. Provides Needs and Assets Assessment and Referral Services (NAARS) to clients using a Case Management Eligibility Assessment to clients. For multi-barriered clients, the Case Management Worker will deliver personalized and targeted support to address client needs, strengthen personal capacity, and foster independence. Provides one-on-one support to individuals or family units. Provides client navigation and workshops or individualized sessions on adapting to life in Canada supports for high needs clients. Assists and may accompany clients in accessing other community-based resources. The focus of position may be on particular client demographics, e.g. youth or seniors, women, and LGBTQ2+ populations. Engages in enhanced settlement outreach to various areas within the Capital Regional District. Serves all individuals, including BIPOC, LGBTQ2+ and Indigenous. Reports to the Immigrant Settlement Services/Case Management Coordinator. 

What you will bring to the role:

Minimum Grade 12 Diploma (Undergraduate Degree preferred) in related discipline on settlement/resettlement-related themes, case management, family law, immigration and refugee studies, social work, intercultural studies, child and youth care or combination of education, training, and experience.

·        Direct experience with settlement/resettlement service delivery and case management.

·        Experience with cross-cultural conflict resolution and trauma informed practice principles.

·        Keen understanding of diversity issues to work with persons from diverse cultural and ethnic backgrounds on settlement/resettlement-related issues.

·        Three years’ work experience within social services, not-for-profit and/or multicultural environment.

·        Knowledge of community resources.

·        Experience working with immigrants and refugees and understanding immigration issues.

·        Proficiency in a settlement/resettlement language preferred (Arabic, Amharic, Tigrinya, Farsi, Somalian, Spanish or Dari).

·        A passion for helping others and a positive mindset.

·        Some ability to travel to community locations within Greater Victoria will be required for the accompaniment of clients. Occasional travel to locations in other parts of British Columbia and/or Canada for purposes like professional development, networking, or conferences may also be required.

·        Some work outside of regular office hours, including evenings and weekends, will be required. Flex time schedules will be made to accommodate non-regular work hours.  

·        This position requires proof of WHMIS training, and clear criminal record check (including vulnerable populations check).

·        Proven ability to effectively navigate and utilize IT systems, software, and hardware to streamline workflows, troubleshoot issues, and enhance productivity, backed by demonstrated experience or training.

·        Strong technical proficiency in leveraging workplace technology to improve efficiency, collaborate with teams, and adapt to emerging tools and methodologies to serve clients effectively and on time.

·        Essential skills:  

o   Internet research and navigation.  

o   Demonstrable use of MS Office products including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and any other productivity software that supports the automation of processes and workflows.  

o   Basic graphic design (create posters and social media posts).  

o   Social media management (understanding of Facebook, Instagram, LinkedIn, Twitter)  

o   Basic project management and team communication tools (Google Drive, MS Teams, One Drive, Zoom).  

o   Proficient with MS Office and database management (iCare, CRM, OCMS, CARMIS).  

o   Understanding of best practices of cybersecurity for data protection, phishing prevention, and secure system use.  

o   Knowledge of Artificial Intelligence technology, cloud computing and cybersecurity (ChatGPT). 

o   Problem solving techniques.  

Additional assets we value:

·        Indigenous cultural competencies and/or lived experience with Indigenous communities.

·        A valid BC driver’s license and access to a car would be an asset. 

What we will provide in return:

·        A purpose-driven organization where innovation and ideas are valued — everyone has a voice at every level of the organization.

·        The opportunity to use your unique knowledge and skills for purposeful work that will make a positive impact in people’s lives and our community.

·        A passionate and diverse team to work with and learn from with a professional development fund to support your growth.

·        An inclusive workplace that welcomes all perspectives and is dedicated to do its part in true and lasting reconciliation with Indigenous communities.

Compensation and hours: This position starts at $27.61 per hour, in Grid Level 3 Step 1 (collective agreement wage as of April 1, 2025) working 17.5 hours per week and requires union membership.

Contract period: until March 31, 2027

Location: #102 – 808 Douglas Street, Victoria, BC

Application Information:  Please apply with your resume and cover letter to https://ica.easyapply.co/. This position will be open until a suitable candidate is found therefore review of resumes will be reviewed immediately. Due to the volume of applications only shortlisted candidates will be contacted.

This position will remain open until April 16, 2026 at 4:00pm, but a review of resumes will start immediately, so do not delay in applying. We look forward to learning about what interests you about this position.  

ICA strives to create a team that is as diverse as the clients we serve and strongly encourages people who are Black, Indigenous and People of Colour, people from the LGBTQ2+ community, and those with diverse abilities to apply. If you require accommodation in the recruitment process or have questions, please let us know by contacting us at careers@icavictoria.org.

We acknowledge the Coast Salish Peoples on whose territories we do our work to support immigrants and refugees. We are grateful to work and live here, and we honour the Nations who have always cared for these lands, waters and air and continue to do so today.

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