Service Advisor

YOU matter to US at Prairie AG (a part of Royal Reesink Group)! If you are looking to join a company of motivated people who make a difference and your skills align with our position description, you've found us! We are looking forward to hearing from you.

The Service Advisor acts as the central communication link between customers, technicians, and the Service Manager. This role ensures exceptional customer service, accurate work order processing, and efficient coordination of service operations. The Service Advisor supports both administrative and technical functions within the service department to keep operations running smoothly and safely.

Key Responsibilities

Customer Service & Communication

• Deliver exceptional customer service in person, over the phone, and via email.
• Serve as the primary communication hub between customers, technicians, and the Service Manager.
• Provide technical support and guidance to customers and technicians as needed.
• Offer estimates to customers, obtain approvals, and keep them updated throughout the service process.

Service Operations

• Schedule and manage service appointments while ensuring timely follow-ups with customers and suppliers.
• Work within OEM programs to follow service protocols and document service activity.
• Open, track, update, and close service work orders accurately and efficiently.
• Participate in the prioritization of technician assignments and respond to urgent or high-priority service needs.
• Ensure safe work practices are followed within the service environment.

Administrative & Financial Duties

• Collect payments and assist with monitoring and following up on accounts receivable.
• Maintain clear documentation, notes, and status updates on all ongoing work.
• Assist with parts lookups, ordering, and inventory coordination as required.
• Support overall shop organization and step in with additional duties to maintain smooth daily operations.

Skills and Experience

• Excellent verbal and written communication skills—professional, clear, and solution-oriented.
• Highly organized with strong attention to detail; able to manage multiple priorities in a fast-paced setting.
• Strong computer and system navigation skills, including scheduling software and inventory systems.
• Ability to read parts libraries, service manuals, and technical documentation.
• Industry knowledge of agricultural equipment is a strong asset.
• Journeyman ticket or equivalent technical background is a strong asset.
• Proactive, self-motivated, and collaborative approach to work.
• Dependable, respectful, and committed to exceptional customer service.
• Valid driver’s license required.
• Willingness to work scheduled weekends or evenings for on-call duties.

Work Environment

• This role is performed in a combination of office, shop, and customer-facing environments.
• Exposure to a service shop environment, including noise, moving equipment, tools, and occasional outdoor conditions.
• Regular interaction with technicians, customers, suppliers, and service management.
• Work may involve interruptions, shifting priorities, and urgent service demands.

Physical Demands

• Ability to sit, stand, walk, and move between office and shop environments throughout the day.
• Occasional lifting of up to 25–40 lbs (e.g., small parts, shop materials).
• Frequent use of a computer, phone, and other office equipment.
• May require bending, climbing short ladders, or reaching for parts or equipment.
• Ability to work safely around machinery, tools, and agricultural equipment.

Employment Conditions

• Full-time position with potential for extended hours during peak seasons.
• On-call rotation may apply depending on seasonal demand.
• Must maintain a valid driver’s license and acceptable driving record.
• Compliance with company safety standards and PPE requirements is mandatory 

About Prairie AG

Prairie AG is your trusted authorized dealership, proudly Vegreville, Lloydminster, Battlefords and surrounding areas. Our brands include Kubota, Claas, JCB, Seedmaster, Horsch, and other short lines. As part of the Reesink Canada group—a subsidiary of the globally renowned Royal Reesink, established in 1786—we offer a wide selection of new and pre-owned agricultural and construction equipment. Our knowledgeable, friendly team is dedicated to delivering exceptional service at every step, from helping you choose the right equipment to providing expert maintenance and customization. At Prairie AG, we’re committed to building lasting relationships through outstanding customer care and a shared passion for helping our clients succeed season after season.

What We Offer:

• Competitive Salary, comprehensive benefits: including health, dental, vision.
• Registered Retirement Saving Plan contributions program
• Ongoing professional development and training.
• A positive, team-oriented work environment with a focus on employee success.

We value diversity and inclusion, strive for an equitable workplace where employees can be their authentic selves, and support the diverse people and communities we serve. We do not discriminate against applicants on any protected grounds.

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