Manager of Retail Operations
Position Title: Manager of Retail Operations
THE RIDLEY DIFFERENCE
Founded in 1889, Ridley College is a co-educational boarding and day school with over 850 students in JK to Grade 12 from more than 60 countries worldwide. Education at Ridley is 'learner-centred' and inquiry-based, enhanced by the International Baccalaureate (IB) curriculum. It places students at the heart of the learning experience and develops curiosity, open-mindedness, and agile thinking and doing. Guided by our vision, we aim to inspire flourishing lives to transform our globe.
Ridley College is located on 90 picturesque acres in St. Catharines, Ontario, in the heart of the Niagara Peninsula and is comprised of a stunning blend of century-old buildings housing modernized technology. Our new state-of-the-art teaching and learning facilities will continue to shape the learning experience for future generations of Ridleians and uphold Ridley’s place as a global leader in education.
OUR TEAM
Ridley offers the prospect of being part of a high-performance team in a nourishing workplace community that encourages collaboration, innovation, inclusivity and curious minds, and where grit and perseverance are assets. We strive to create a culture of belonging on campus based on trust, collaboration and cooperation, and to promote and deepen these shared values in all we do, with all members of our extended community.
OVERVIEW
Ridley College is seeking a Manager of Retail Operations to lead the day-to-day operations of Hank’s Campus Store and the Sewing Room. Reporting to the Chief Financial & Operating Officer, this role is responsible for staff leadership, customer experience, merchandising, and financial oversight within a dynamic school environment. This posting is for an exisiting full-time vacancy.
Plan, organize, and oversee year-round operations for the Campus Store and Sewing Room.
Lead, coach, and support full-time, part-time, and seasonal staff, including recruitment, training, scheduling, and performance management.
Foster a welcoming, inclusive, and service-oriented environment for students, families, and colleagues.
Establish, document, and continuously improve operational processes and workflows.
Oversee merchandising strategy including product selection, pricing, in-store displays, inventory planning, and the online storefront.
Analyze sales trends and historical data to inform purchasing decisions and identify opportunities for sustainable revenue growth.
Manage supplier relationships, negotiate pricing and terms, and oversee purchasing of merchandise and sewing room supplies.
Prepare and manage annual budgets; oversee daily transactions, cash controls, reconciliation processes, and internal reporting.
Ensure accurate inventory reporting and support year-end audit processes.
Coordinate retail, sewing, and concession support for major school events such as Homecoming and Graduation.
Build constructive working relationships with faculty, administration, and departments across the School.
QUALIFICATIONS
Post-secondary education in business, operations management, or a related field, or an equivalent combination of education and experience.
Experience leading retail or multi-service operations in complex or evolving environments.
Demonstrated people leadership experience, including coaching, scheduling, and staff development.
Strong working knowledge of retail operations, inventory management, customer service practices, and point-of-sale systems.
Experience with financial oversight including budgeting, reconciliation, and internal reporting.
Experience supporting or overseeing e-commerce operations considered an asset.
Strong analytical, organizational, and problem-solving skills with the ability to manage competing priorities in a high-interruption environment.
Excellent interpersonal and communication skills, with the ability to build positive relationships across a diverse community.
Ability to adapt quickly to changing priorities, ambiguity, and seasonal operational demands.
Physical ability to meet the demands of a retail environment, including lifting, climbing ladders, and being on one’s feet for extended periods.
OUR OFFER
Ridley College offers a positive and inclusive workplace community with a competitive compensation package; innovative, challenging and rewarding opportunities; a learning environment that promotes professional development and personal growth; active community involvement; and, a beautiful campus setting in the heart of Niagara that engages and inspires our employees to flourish.
ANNUAL SALARY $60,000 - $80,000
Qualified applicants are encouraged to upload their application in the fields on the right side of this page.
Deadline for applications is: April 24, 2026
As a condition of employment, a satisfactory Vulnerable Persons Screening Report must be provided. While all applicants are thanked for their interest, only those chosen for interviews will be contacted.
Ridley College is committed to fostering an inclusive, accessible and equitable environment where everyone feels respected, valued and supported. Accommodations are available for applicants with disabilities throughout the recruitment process. If you are selected to participate in the recruitment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used in order to ensure your equal participation.
“We inspire flourishing lives to transform our globe.”