Shift Leader

Smitty’s Car Wash is an exterior express car wash chain based in the United States. We are currently accepting applications for our new location in Cambridge, ON. If you are interested in a fast-paced and hands-on job, please apply here or feel free to stop by the location and apply in person.

We are currently hiring Shift Leaders.

Purpose of Role

The shift leader directs the overall activity of the carwash by leading and developing the site-level team during each shift to provide excellent customer service. The shift leader is accountable for all financial goals and objectives of ownership while the Site Manager is off duty. The leader is responsible for ensuring that everything in the carwash is effectively managed during their shifts.

Key Responsibilities

• Drives quality and exceptional customer service through the daily management of all site-level employees and initiatives. Ensures that all customer issues are handled, and customers are satisfied with their experience.
• Is accountable to run the site in the absence of the Site Manager.
• Leads employees during shift and supervises and training activities. Addresses employee performance issues on shift and holds level employees accountable for delivering company objectives.
• Manages and monitors site level cleanliness, service, and equipment operations by leading the team on all necessary activities. These activities include preventative maintenance, daily opening and closing routines, and equipment troubleshooting.
• Conducts equipment repairs proactively.
• Creates and promotes a safe work environment by holding employees accountable to company safety guidelines and training.
• Conducts any and all other responsibilities assigned by the Site Manager or ownership.

Experience and Skill Qualifications

• Excellent customer service and people skills
• Ability to work a flexible schedule including opening, closing, weekends, and holidays
• At least one year of supervisory experience in service or retail management
• Mechanical and chemical knowledge and aptitude
• Ability to learn and operate all machinery
• Ability to stand, sit, walk, kneel, and carry heavy items
• Must be 18 years or older

Personal Attributes

• High level of integrity and ethical standards
• Problem solver mentality
• Ownership mentality
• Strong organizational abilities
• Focused on achieving results
• A passion for people, including employees and customers

Benefits

• Competitive wages
• Supplemental insurance for full-time employees such as dental and vision
• Paid time off for full-time employees
• Paid Holidays
• Company provided uniforms
• Free car washes
• Flexible schedule
• Comprehensive training
• Active and energetic work environment
• Work for a locally owned and operated business

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