Client Service Advisor of National Accounts

Are you a team player, enjoy troubleshooting, and are passionate about helping others? Do you take an interest in technology and security systems? If you are a highly motivated individual with strong attention to detail while maintaining the ability to work in a fast-paced environment, we encourage you to apply to join our team as a Client Service Advisor of National Accounts! You'll work for a growing, family-owned company that has been providing Canadians with locally based service for over 100 years.

Job Details:  

The successful candidate will be a key member of our Enterprise Solutions Team providing support and service to many of our largest clients across Canada. 

Job Tasks Include but are not Limited to:

• Answering incoming phone calls and emails from national clients  

• Troubleshooting an array of products/services with clients and answering any questions that may arise 

• Assisting clients by educating them on processes and procedures related to their security systems

• Scheduling onsite service calls with a technician/subcontractor in multiple provinces 
  
  
• Managing work orders to ensure they move along in a timely manner 

• Monitoring and adjusting technicians’ schedules as required 

• Updating client accounts with the central station and within the CRM database  

• Updating/reviewing client provided ticketing software to accept and resolve client service requests 

• Providing proposals to clients when required 

• Working closely and cohesively with other departments to address client inquiries in a timely manner 
  
  
• Using critical thinking skills to resolve client’s requests 

• Ability to work with constant demands in a fast paced, ever-changing work environment 

• Maintaining relationships with over 200 subcontractors 

• Attending meetings with clients as required 
  
  
• Working professionally under pressure

• Ability to work both with a team and autonomously

Qualifications: 

• Excellent communication skills, both written and verbal 

• Client-Focused 
  
  
• Dependable, diligent, and punctual

• Solid understanding of computers (i.e. Microsoft Office) 

• Strong analytical and decision-making skills 
  
  
• Detail-oriented and organized 

• Strong critical thinking abilities 

• Ability to prioritize workload in a fast-paced work environment 

• Proven skills in conflict resolution 

• Eagerness to learn & effective team player 

• Demonstrated experience in client-facing roles 

• Knowledge and understanding of security systems is an asset 

• Previous scheduling experience would be an asset 
  

This a full-time, permanent position with a very attractive compensation package including benefits, pension matching, and other employee incentives.  Our office is in the Burnside Industrial Park.  Weekly rotating shifts are Monday to Friday between 8:00am to 4:30pm. 

If you are interested in this position and meet the above criteria, please apply!  We thank all applicants; however, only those selected for an interview will be contacted. 

Work With Us

Wilsons Security is redefining security for home and business owners across Canada with a forward-thinking mentality.  We are able to provide clients with solutions that protect their loved ones and their investments.  We also offer integrated home automation, energy management solutions, and innovative new smart connect systems for making the most out of your home technology.  Recently we've expanded to provide our clients extra peace of mind and independence through interactive Wellness systems that help keep senior loved ones safe at home longer.  We're always looking for ways to bring our clients superior value and service.  We’re your trusted local experts.  Wilson Fuel Co. Ltd has been recognized as one of Canada’s 50 Best Managed Companies.

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