IT Supervisor

About Channel Zero

Channel Zero is a dynamic and growing broadcasting organization dedicated to delivering top-tier media and entertainment. With 200 employees spread across multiple diverse business units, we operate in a fast-paced, high-energy environment where technology is at the heart of everything we do. We are looking for an experienced and hands-on IT Supervisor to oversee daily technical operations and lead our IT support team in maintaining our broadcast and corporate infrastructure.

Position Overview

As the IT Supervisor, you will be responsible for supervising the day-to-day IT support services, infrastructure maintenance, and system operations across all of Channel Zero’s business units. You will coordinate technical activities between corporate IT needs and specialized broadcast systems, ensuring reliable technical support for our 200 employees. The ideal candidate is a hands-on technical lead who can guide team members through daily operations, resolve escalated issues, and support infrastructure upgrades.

What We Offer

• Competitive salary and comprehensive health and dental.
• A collaborative, creative, and fast-paced broadcasting environment.
• Opportunities for continuous professional development and training.

Key Responsibilities:

• Supervise, and  guide work assignments for the internal IT support team, assisting with technical escalations and vendor coordination.
• Assist management in executing the IT roadmap by ensuring daily maintenance tasks and project deliverables are met on schedule.
• Track software licenses and hardware inventory, recommending cost-effective replacements and upgrades to management.

• Monitor and maintain network infrastructure (LAN/WAN, firewalls, switches) to ensure optimal uptime for corporate and broadcast users.
• Manage cloud environments (Google Workspace, GCP, Online Backups, etc) and on-premise servers(proxmox, linux and windows).
• Administration of storage arrays.
• Supervise IT Helpdesk operations, monitoring ticket resolution times and ensuring high-quality user support for all employees.

• Enforce cybersecurity policies and best practices across end-user devices and network endpoints.
• Perform regular data backup verification, routine disaster recovery testing, and assist in maintaining business continuity readiness.
• Ensure IT compliance with relevant industry regulations and data protection standards.

• Partner with the Broadcast Engineering team to support the convergence of traditional broadcast technology and IT networks (IP-based broadcasting).
• Evaluate and deploy software and hardware solutions tailored to the unique needs of production, sales, marketing, and operations departments.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• Experience: 3+ years of hands-on IT support and systems administration experience, with prior experience acting as a team lead, senior technician, or supervisor.
• Industry Knowledge: Previous experience in the broadcasting, media, or entertainment industry is highly preferred.
• Technical Expertise:
  • Strong knowledge of networking concepts (VLANs, VPNs, routing, switching) and firewall administration.
  • Proficiency in administering Google Workspace and Active Directory
  • Experience with high-capacity storage solutions (SAN/NAS) and media workflows.
• Soft Skills: Strong communication and team support skills, with a focus on active troubleshooting, guiding junior technicians, and resolving user issues efficiently in a fast-paced media environment.

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