#2026-ITC1 – IT Coordinator

OVERALL RESPONSIBILITY

The IT Technical Support Coordinator is responsible for coordinating the set up and maintenance, installing and configuring software and drivers. The IT Technical Support is also responsible for monitoring and maintaining the network server, Shared Drive documents, and agency computers and other electronic equipment. The IT Technical Support will work cooperatively and collaboratively with other staff, maintaining and fostering a spirit of teamwork and cooperation with the CEO, all agency staff, consumers, collaterals, funders, etc. The incumbent will model professional behavior at all times, maintaining confidentiality, and adhering to agency policies and procedures.

 DUTIES AND RESPONSIBILITIES

·       Adhere to Workplace Health and Safety policies and procedures at all times.

·       Adhere to agency policies and procedures.

·       Setting up hardware and install and configure software and drivers.

·       Maintain and repair technological equipment or peripheral devices.

·       Maintaining and managing current network server and components.

·       Maintaining the shared drive.

·       Manage security options and software in computers and networks to maintain privacy and protection from attacks.

·       Enrolling new users in the network, cell phone database, and Microsoft Office 365.

·       Perform regular upgrades to ensure systems/software remain updated.

·       Troubleshoot system failures or bug and provide solutions to restore functionality

·       Arrange maintenance sessions to maintain, clean, and mend inefficiencies

·       Keep records of technological equipment, records of repairs and fixes.

·       Provide technical support to employees and teach them how to utilize programs correctly/effectively.

·       Review and coordinate approval work orders, equipment requests such as company cell phones, laptops, desktops and other peripheral devices.

·       Communicating with external technical support parties around network and technology needs/reviews/implementation of the organization.

·       Develop and implement policies and procedures throughout the software development life cycle to maximize the efficiency, effectiveness and overall quality of software products and information systems.

·       Other related duties as assigned.

This role requires an individual that is able to support the program and team with:

• High work standards: Work ethic, task completion, consistency, follow up,

accuracy/attention to detail, time management.

• Personal management skills: Accountability, self-management, stress tolerance,

adaptability/flexibility, creativity, initiative, working in teams or independently, problem

solving.

• Personal development Skills: Ability, openness, willingness to learn, receives feedback and

seeks collaborative opportunities.

• Professional skills: Interpersonal and communication skills, influencing, collaboration and the

ability to establish effective relationships/trust with others, within professional boundaries.

• Mentoring Skills: coaching, patience, influencing and modeling professional behavior.

REPORTING RELATIONSHIP: Administrative Manager or their designate

QUALIFICATIONS & EXPERIENCE

 Education

•       High school diploma or equivalent, with a technical college or university degree preferred,

•       or an acceptable combination of education and relevant experience.

•       CompTIA A+, Network +, Server + Knowledge of computers and relevant software

•       applications.

•       Thorough knowledge of computer systems and IT components

•       Knowledge of internet security and data privacy

Experience

•       Minimum of 2+ years of industry experience

•       Computing skills (intermediate experience in Outlook, Word and Excel) are also essential.

•       Ability to multi- task.

•       Ability to relay information accurately to staff.

Knowledge, Skills & Abilities

•       Excellent Trouble Shooting Skills

•       Thorough knowledge of word-processing, spreadsheet, database, email, internet, programs,

•       specifically, Microsoft Office.

•       Familiar with usual office equipment, especially telephone systems, fax/photocopy

•       machines.

•       Excellent communication, interpersonal and public service skills

·       Excellent interpersonal skills.

•       Excellent listening skills.

•       Understands the bounds of their position, lines of command.

•       Ability to maintain strict confidentiality.

•       Ability to understand situations accurately and appropriately, sound judgment.

•       Able to take direction well, respond well to correction.

•       Highly organized.

•       Attention to detail, thorough and accurate, excellent memory.

•       Willing to take initiative.

•       Problem-solving skills.

•       A willingness to become knowledgeable about the organization.

•       Ability to work in a respectful, team-oriented environment.

•       Ability to work independently in a time-sensitive environment.

•       Must possess sound decision-making skills and multi-task while working in an environment of stress with specific deadlines.

•       Must be punctual and reliable.

•       Mentoring Skills: Coaching, patience, influencing and modelling professional behavior.

•       Leadership Skills: Supervision and team leadership, direction and supervision, coaching and developing performance, positive employee relations, modelling professional behavior, establishing a positive respectful workplace.

•       Management Skills: Planning, organizing and overseeing.

•       Satisfactory Child and Adult Abuse Registry check, satisfactory Criminal Record Check

·       (vulnerable sector search) and a satisfactory Drivers’ abstract and license.