Fixed Operations Manager (Russell)

AgWest Ltd. is seeking an experienced and results-driven Fixed Operations Manager to lead and oversee both our Service and Parts departments. This role is responsible for driving operational efficiency, profitability, and customer satisfaction across all fixed operations. The successful candidate will provide strong leadership, optimize processes, and ensure seamless collaboration between departments to support overall business success.

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop Service and Parts teams to achieve performance and customer service goals
• Manage staffing, scheduling, training, and performance evaluations
• Foster a positive, collaborative, and safety-focused work environment

Operations & Performance

• Oversee daily operations of shop, field service, and parts departments
• Monitor workflow, work-in-progress, and inventory levels to maximize efficiency
• Develop and implement processes to improve productivity and service delivery
• Ensure compliance with company policies, safety standards, and best practices

Customer Service Excellence

• Act as a key contact for escalated customer concerns and ensure timely resolution
• Promote a high standard of customer service across all departments
• Collaborate with Sales and other departments to deliver a seamless customer experience

 Financial & Inventory Management

• Oversee budgeting, forecasting, and financial performance of Service and Parts operations
• Monitor KPIs, including sales, margins, productivity, and inventory turns
• Ensure accurate quoting, invoicing, and warranty processing
• Optimize inventory levels, manage stock orders, and maintain inventory accuracy

Sales & Growth

• Drive parts and service sales through effective strategies, upselling, and cross-functional collaboration
• Identify opportunities to improve profitability and operational performance
• Analyze reports and metrics to support data-driven decision-making

Continuous Improvement & Safety

• Promote and enforce health, safety, and environmental standards
• Lead continuous improvement initiatives across fixed operations
• Investigate and resolve operational issues, implementing corrective actions

Qualifications & Experience

• High school diploma or equivalent (post-secondary education is an asset)
• 5–10 years of experience in the agriculture, heavy equipment, or related industry
• Proven leadership experience managing service and/or parts operations
• Strong mechanical and operational knowledge across relevant equipment sectors

Skills & Attributes

• Strong leadership, communication, and team-building skills
• Excellent organizational and multitasking abilities
• Financial acumen with experience managing budgets and KPIs
• Results-driven with strong problem-solving and analytical skills
• Ability to perform in a fast-paced, high-pressure environment

Working Conditions

• Combination of office, shop, and warehouse environments
• May require standing, bending, and lifting
• Occasional travel between branches
• Overtime as required 

About AgWest:

At AgWest, we provide a comprehensive range of Claas machinery and Agco brands, ensuring year-round productivity for farming operations in Manitoba and Saskatchewan. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.

Join us in making a significant impact within the agricultural industry. Apply today and be part of a team that’s driving excellence, innovation, and customer satisfaction.

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