Bridging Program Manager

Job Title: Bridging Program Manager

Hours:35 hours/peek

Duration: Full Time Contract (Ending March 2025 with possibility of Extension)

Remuneration: $34 per hour

The Mennonite New Life Centre of Toronto (MNLCT) is a vibrant, multi-cultural settlement agency for newcomers to Canada. The Centre provides a variety of settlement services, including information/orientation, language instruction, mental health supports and capacity building workshops, public education and bridging to employment. The Centre is a tech-forward charity that utilizes technology solutions to meet the needs of its stakeholders. As a result, several of our services and programs are delivered in a hybrid format, offering clients and participants options to receive services through virtual and in-person services.

Reporting to the Bridging Program Director, the Bridging Program Manager is responsible for ensuring the efficient execution of the C-Women and BEMC programs within the Mennonite New Life Centre of Toronto (MNLCT). This role involves offering guidance and leadership to all team members of C-Women and BEMC, upholding MNLCT values in delivering services to a range of stakeholders, employers, and community members, alongside MNLCT staff and leadership. As a member of MNLCT’s Leadership Team, the Program Manager also represents all Centre policies and practices across program activities.

•Implement, execute, and manage program activities as outlined in the project work plan, in coordination with program and Centre staff.
•Manage project metrics and facilitate timeline variances; review budget and prepare budget projections; report on project activities and outcomes to funders as outlined in the funder agreement.
•Provide day-to-day guidance, coaching/mentoring to program staff and contractors to ensure the achievement of C-Women and BEMC goals and objectives.
•Manage, with support from appropriate bridging and MNLCT staff, program recruitment and outreach strategies.
•Manage the admission process and work with bridging staff and external stakeholders to offer timely acceptance to the bridging programs.
•Manage program staff to educate and build relationships with employers to secure placements and encourage the hiring of internationally educated professionals.
•Monitor documentation of student progress and the issuing of progress reports/certificates in collaboration with the Academic team.
•Train program staff on the use of Apricot (MNLCT) and BPS (funder) databases and internal documents and monitor data entry to ensure it is timely, accurate, and complete.
•Monitor collection of tuition fees in accordance with the Tuition Policy; process client financial support reimbursements collaboratively with the finance team, and receive, record, and approve instructors’ invoices to process payments.
•Address students’ complaints and escalated concerns.
•Ensure program documentation – such as program policies, admissions letters, and website information – is up to date.
•Pursue new funding sources to ensure project sustainability, including the development of proposals and grant applications

•Master’s degree in a related field or equivalent combination of education and relevant experience.
•2 Years of experience in project management, preferably within the Media and Communications and/or IT Software Testing fields.
•Understanding and critical analysis of challenges and systemic barriers to labor market integration for newcomer professionals.
•Proven ability to communicate, collaborate and advocate effectively with a broad range of stakeholders.
•Passion for people and social justice. Empathy, cultural sensitivity and anti-oppression approach.
•Experience and success with staff supervision.
•Effective verbal and written communication skills

The Mennonite New Life Centre is committed to employment equity initiatives. We encourage applicants from the communities we serve and members of ethno-racial, aboriginal, immigrant, refugee, LGBT, and disabled community groups to apply and self-identify. Internal and external candidates may apply. The Centre welcomes the opportunity to discuss accommodation and ensure fairness in our hiring process.

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