Housing Support Team Lead

Join Beacon Community Services as a Housing Support Team Lead to support youth and young adults at our Mirrors Supportive Housing facility. This leadership role plays an important part in maintaining a safe, structured, and well‑functioning program environment. You will support daily operations by providing guidance to staff, responding to onsite issues, and helping ensure policies, procedures, and program expectations are followed consistently. You'll be joining a collaborative and committed team working in a fast-paced, trauma-informed environment. If you’re passionate about creating safe spaces and empowering vulnerable youth, we invite you to apply. 

Why Join Beacon 

• Comprehensive extended Health and Dental 
• Municipal Pension Plan with employer contributions 
• Generous paid leave 
• Employee and Family Assistance Program (EFAP) 

There are two full-time Team Lead positions available. 

• Full-time night shift: Sunday, Monday, Tuesday and bi-weekly alternating Wednesdays 6:45 pm-6:45 am. This is an awake night shift position. Team Leads must remain alert and responsive throughout the shift. 
• Full-time day shift: Sunday, Monday, Tuesday bi-weekly alternating Saturdays 6:45 am-6:45 pm.

Closing Date: Applications will be accepted until the position is filled

Union: BCGEU Stand-Alone Agreement 

POSITION SUMMARY: 

Reporting to the Manager of Mirrors Supportive Housing, the Team Lead plays a key role in supporting a safe and responsive living environment for youth and young adults. This position fosters a professional and collaborative team culture while providing leadership and mentorship to Housing Support Staff.  The Team Lead supports critical decision-making, crisis response, and operational functions to ensure a safe and supportive environment for both participants and staff. 

KEY RESPONSIBILITIES: 

Team Leadership & Support 

• Provide senior-level support to the team, including addressing complex interpersonal dynamics 
• Debrief with staff after critical incidents and offer guidance and mentorship 
• Assign shift tasks and ensure timely completion 
• Encourage teamwork and foster a positive, respectful workplace culture 
• Support student practicums and new staff orientation 
• Model healthy team dynamics, professional communication, and ethical boundaries 

Participant Support & Crisis Response

• Be the first responder to crises, and participant needs 
• Provide trauma-informed support and harm reduction care 
• Engage participants in tasks such as room cleaning, including situations involving biohazards (PPE provided) 
• Support consistent application of program agreements and participant expectations 

Operational Support 

• Oversee operations and ensure smooth handovers between shifts 
• Support administrative duties such as incident reporting and data collection 
• Inform management about programming needs and trends 
• Participate in on-call rotation with management and other team leads on an as needed basis. 

 Community & Program Engagement 

• Maintain professional relationships with participants, community partners, and team members 
• Be familiar with and build positive connections with local support services and resources 

QUALIFICATIONS AND EXPERIENCE: 

• Minimum 1 year of supervisory experience (preferably with vulnerable populations) 
• Minimum 3 years of recent experience working with vulnerable populations 
• A diploma or degree in a related field, or an equivalent combination of experience, education, and lived experience 
• Strong knowledge of harm reduction and client-centred practice 
• Understanding of the impacts of addiction, mental health, homelessness, and poverty 
• Knowledge of the psychosocial rehabilitation model 
• Experience working with individuals facing multiple barriers to housing 
• Experience working night shifts or in 24/7 care environments 
• Naloxone training and overdose response experience 
• Occupational First Aid Level 1 

SKILLS AND ABILITIES: 

• Strong leadership and decision-making skills 
• Excellent interpersonal, written, and verbal communication skills 
• Ability to work calmly in high-stress situations and make sound judgments 
• Ability to work independently while contributing to an integrated team 
• Physically able to lift 30 lbs, kneel for medical emergencies, and walk up/down six flights of stairs 
• Ability to wear appropriate PPE such as a fitted half mask respirator 
• Comfortable working in environments with active substance use and animals (pet-friendly facility) 

ADDITIONAL INFORMATION:  

Beacon Community Services serves vulnerable populations, including seniors, people with disabilities, and children. Protecting these people and our teams on whom they rely on is critical to us. Accordingly:  

• All successful applicants must consent to a Solicitor General’s Criminal Record Check.  
• All successful applicants are required to disclose their COVID-19 vaccination status upon hire.  Depending on future public health developments, Beacon may implement a vaccination requirement as a condition of ongoing employment for all our workplaces. 

Beacon Community Services is committed to inclusive, culturally safe, and trauma-informed practices. We encourage applications from people with diverse backgrounds and lived experiences. 

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